Office Assistant II, Rehab Administration

Office Assistant II, Rehab Administration

Apply for the Office Assistant II, Rehab Administration role at Christiana Care.

$18.19/hr - $26.37/hr

Christiana Care’s Rehab Administration is hiring a Float Medical Office Assistant II. The role involves scheduling appointments with attention to insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. The position is primarily based at Springside, DE and may cross cover multiple locations from Smyrna, DE to Concord, PA per practice needs.

• Monday‑Friday:
  Day Shift
• No weekends/holidays

• Schedule appointments with awareness of insurance, provider, and location for virtual and on‑site appointments
• Greet and interact with patients professionally, virtually or on‑site, to collect required demographic and financial information; process/reverify referral information and insurance eligibility as needed
• Collect payments according to insurance requirements
• Verify insurance coverage and coordinate referrals
• Perform day‑end reconciliation of appointments and payments received
• Answer all phone calls in a professional manner and relay accurate messages
• Alert providers of messages and respond to messages from provider(s)
• Communicate with provider and staff through EMR
• Keep patients up‑to‑date on issues until resolution can be accomplished
• Facilitate testing, labs, appointments, etc for patients
• Prepare medical records, including scanning and indexing tests, reports, etc into patient charts as needed

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll‑over and opportunities to cash out.
• 12 weeks paid parental leave.
• Tuition assistance.
• Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

• High School Graduate or GED required.
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination. Qualified applicants for open positions consider race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status or any other characteristic protected under applicable federal, state, or local law.