Health​/Human Services Case Manager Supervisor

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

The Health/Human Service Case Manager Supervisor position supervises the daily activities of staff by coordinating case management and employment/training functions to assist clients in meeting personal, social, health, or financial needs. This role will be supervising staff within the Division of Social Services’ Document Imaging System Team (DIS). A primary responsibility will be conducting statewide DIS trainings, which may include virtual or in‑person meetings, either onsite or off‑site.

In addition, you will handle any DIS special projects, such as indexing and DIS testing. You will also support administrators in program assessments, planning, correction action plans, and implementation.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment‑based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans per Delaware Code, Title 24.

• Supervises two or more merit full‑time positions; performs planning, assigning, reviewing, evaluating, coaching, training, disciplining, recommending hire, termination, and promotion.
• Participates in program planning, implementation, and coordination to ensure program goals and current operations comply with department, federal or state laws, rules, regulations, standards, policies, and procedures.
• Gathers and assimilates statistics and information to ensure program compliance.
• Recommends and implements corrective action as necessary.
• Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services for the care and treatment of clients in a timely, efficient, and cost‑effective manner.
• Represents the agency on task forces, committees, and with the general public.
• Provides information to clients, the general public, community representatives, and other agencies to explain programs and policies.
• May plan and develop programs which include writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.
• Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.
• Prepares statistical and program evaluation reports.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and…