Surgical Practice Coordinator-Otolaryngology ENT

Nemours is seeking aSurgical Practice Coordinator-Otolaryngology ENT for our Wilmington DE location.

• Facilitate access to surgical care. This includes scheduling of surgical cases for assigned surgeons at both Nemours and non-Nemours facilities. Maximize utilization of OR block time. Manage the surgical depot to ensure case inventory is at or below established metrics.
• Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.
• Provide daily administrative support to assigned members of the clinical team; may include the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Surgery and its Surgical Divisions.

• Optimize divisional OR block time utilization by providing daily management of the EPIC OpTime (OR) depot.
• Promptly and accurately facilitate the scheduling of surgical procedures at Nemours/A.I. duPont Hospital for Children, Nemours Ambulatory Surgical Centers and identified partner hospitals.
• Facilitate timely surgical scheduling to achieve the dual goals of providing excellent patient care and maximum utilization of OR block time allocation. Utilizing case length, clinical acuity (as identified by a member of the care team), physician/family and OR availability, identify the optimal surgical date.
• Make outbound calls to patient families for the purpose of scheduling surgical procedures. Communicate the full breadth of relevant information to parents/guardians, including family financial responsibility. Apply Nemours Standards of Behavior.
• Update the OpTime surgical case with required information, per standard work. Manage the surgical depot to ensure case inventory is at or below established metrics.
• Enter case information on surgeons’ Outlook calendars.
• Utilize Qlik reports to enhance and optimize management of the surgical depot.
• Provide daily oversight of divisional clinical schedules and EPIC templates.
• In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.
• View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.
• Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.
• Will require previous successful completion of the full breadth of the Strategy End User badge curriculum and achievement of a passing grade in the associated proctored exam prior to assuming the position. Demonstration of an ability to independently apply this knowledge. Provisions for new to Nemours associates will be made.
• Complete EPIC Revenue Cycle training. Acquire and maintain proficiency of knowledge in registration and scheduling.
• Schedule outpatient and telehealth appointments on an as needed basis.
• Collaborate with the Access Center in the communication of appointment changes/cancellations to patient families.
• Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
• Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:
  • Daily, detailed management of administrative and…