Assistant General Manager

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Full Time Wilmington, NC, US

15 days ago Requisition

Salary Range: $40,000.00 To $44,000.00 Annually

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

• Health Insurance(Medical, Dental and Vision)
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

• Hires, trains and supervises hotelteam, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
• Maintains all hotel standards set forth by the brand and the management company.
• Successfully operates the hotel in the General Managers absence.
• Assists with scheduling, billing and some accounts receivable responsibilities.
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
• Fields Guest complaints, conducting through research to develop the most effective solutions.
• Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
• Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
• Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
• Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
• Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
• Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Receives and processes advance registration payments.
• Meets and personally greets VIP Guests, whenever possible.
• Conducts performance evaluations and coaches and counsels all associates when necessary.
• Issues verbal and written instructions to the hotel team through guidance from the General Manager.
• Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
• Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
• Reviews, revises and approves daily payroll reports as needed.
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
• When necessary performs the duties of his/her subordinates.

• IHG and/or OPERA experience is highly recommended
• Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
• 1 year of customer service required
• Branded hotel experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to use a moderately complex computer system.
• Ability to effectively present information and…