Senior Human Resources Information Systems Analyst

Senior Human Resources Information Systems Analyst

AAA Club Alliance is currently seeking a full-time Senior Human Resources Information Systems Analyst to join our team in Wilmington, DE. This position is hybrid and will require you to work on-site 3 days per week.

• Provides escalated Production support for various HR systems. Researches and resolves problems with Workday; resolves issues with business process; recommends alternate solutions. Troubleshoots system issues and ensures appropriate parties are involved to resolve issues.
• Provides escalated functional support to HR regarding inquiries, errors and data issues. Assists team members and users of information systems issues associated with the HR systems by investigating problems and resolving or providing detailed recommendations on resolutions.
• Identifies and understands issues, problems and opportunities. Recommends process improvements and innovative solutions. Provides advice and options on the best way to automate processes in the system.
• Creates and supports a variety of advanced reports utilizing appropriate reporting tools. Prepares regularly scheduled reports and ad‑hoc reporting as required. Provides HR team with report writing guidance.
• Manages system updates. Responsible for system upgrades and modifications including identifying requirements, configuration, testing and implementation.
• Gathers, builds and tests requirements for multiple modules within Workday HCM, Payroll, Time Tracking, Absence, Benefits, Talent, and Recruiting.
• Ensures accuracy of data through routine data audits and validation.
• Provides system mass update support via EIBs for all functional areas of Workday.
• Troubleshoots all escalated (Tier
  3) HRIS related Workday support tickets.
• Provides support and collaborates with IT on all HR related integrations including the management of current integrations as well as the development and implementation of future integrations.
• Effectively translates user requirements into technical specifications.
• Maintains an awareness of emerging business needs and external technological developments to identify and recommend improvement needs/opportunities.
• Uses industry standard best practices to develop and recommend human capital metrics reporting.
• Provides guidance (experience‑based recommendations) to HR SMEs to support process improvements.
• Supports HR and the organization in HR technology‑related initiatives by executing on necessary project tasks and adhering to timelines and quality expectations.

• Bachelor’s degree in Computer Science, Human Resources or a related field and 7+ years of experience supporting HR applications or managing HR system configuration and maintenance, preferably utilizing SaaS technology.
• 7+ years of HRIS administration experience and operational knowledge of HRIS systems, and report writing utilizing Business Objects.
• Workday configuration experience required.
• Experience with Workday HCM, Payroll, Abs, Recruiting, Talent, Time Tracking, Recruiting, and Benefits is strongly preferred.
• Advanced experience with the building and maintenance of calculated fields.
• Strong technical and working knowledge of HR systems, applications, theory and practice.
• Advanced proficiency with data conversion and mapping.
• Knowledge of Workday security administration and analytics strongly preferred.
• Ability to provide, in user‑friendly terms, sound ideas and solutions to end users on HR systems‑related questions, tasks, projects and reports.
• Demonstrated understanding of business objectives both internally and externally which impact the company’s ability to achieve its objectives.
• Advanced proficiency in Microsoft Excel, and demonstrated ability with other MS Office applications including Access.
• Strong verbal and written communication skills and the ability to effectively interact with all levels in a business environment.
• Ability to work with minimal supervision, effectively set priorities and meet deadlines. Ability to handle multiple projects while maintaining high quality, accurate work.
• Relies on experience and judgment to plan and accomplish goals.
• Proven analytical and problem‑solving skills.