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HelpDesk/Support IT Support

Help Desk Technician

Job in Wilmington, New Castle County, Delaware, 19894, USA
Listing for: Quantum World Technologies Inc.
Full Time position
Listed on 2025-10-31
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly USD 18.00 20.00 HOUR
Job Description & How to Apply Below
Team Lead at Quantum World Technologies Inc. | Global Human Resources Management

Role:
Help Desk Specialist

Long Term Contract

The Help Desk Specialist is responsible for providing advanced technical support and assistance to end-users in our organization. They will serve as a point of escalation for complex IT issues and play a key role in maintaining the overall functionality of the organization's IT systems. The position reports to the Manager of End-user Services. The successful candidate will support the Culture, Values, and Strategic Goals of the client and its family of companies.

This position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.


Required Skills:

  • 1-5 years of IT support experience (at least 1 year in a help desk role).
  • Hands-on experience with hardware, software, networking, and ITSM tools (e.g., Service Now, Remedy).
  • Bilingual in English & Spanish? That’s a big plus!
  • Familiarity with retail IT environments (POS systems, Citrix, virtualized environments) is a bonus.
    • Seniority level

    Associate

    Employment type

    Contract

    Job function

    Analyst

    Industries

    IT Services and IT Consulting

    This range is provided by Quantum World Technologies Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    $18.00/hr - $20.00/hr

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