Support Engineer – Digital Brand Services

Support Engineer – Digital Brand Services

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Support Engineer – Digital Brand Services Wilmington, DE

Monday-Friday, 6:00am-3:00pm EST

Hybrid Work Model (3 days onsite from Wilmington)

We are looking for collaborative and innovative individuals to join our team and help manage a platform built on advanced technology that drives our customers’ success. As a Support Engineer, you'll be responsible for deploying, maintaining, and supporting our in-house applications built on Java, Linux, SQL, and AWS technologies.

At CSC, we prioritize technical innovation, high-quality service, and teamwork. Our teams collaborate to manage and maintain Brand Protection solutions that make a meaningful impact for our customers.

Some of the things you will you be doing:

• Ensure the delivery of high-quality service to both internal users and external customers.
• Provide first-response support and manage enquiries related to our Domain Sec Brand Protection product.
• Resolve technical issues when possible; otherwise, log and elevate to the appropriate specialist.
• Respond to all support enquiries in accordance with company standards and within the specified SLA.
• Offer hands‑on support and take responsibility for Brand Protection systems and products used by customers.
• Track and record actions taken to resolve issues.
• Develop and implement documented processes to support the company’s product range.
• Maintain and update the product Knowledge Base.
• Monitor and manage outages to ensure maximum service availability.
• Produce technical reports for management as required.
• Work with the development team to identify problems and recommend feature enhancements for products.

What technical skills, experience and qualifications do you need?

• Bachelor’s degree in a related discipline or equivalent job experience.
• At least some of the following, and interest in learning the others:
  • UNIX System administration
  • Cloud Service administration
  • Scripting or programming for automation
  • Database administration or query writing
  • Virtualization and containerization technologies
• 1-3 years previous experience of working in a systems administration or development environment.
• Good problem‑solving skills
• Aptitude for learning new technologies
• Good collaboration skills with technology users and providers
• Good communication and documentation skills

#LI-CS1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit  .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third‑party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to…