Senior Salesforce Technical Analyst

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Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems.

These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, Solenis has 69 manufacturing facilities worldwide and employs over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a 2024 U.S. Best Managed Company, honored four years in a row.

We are seeking an experienced Salesforce Technical Analyst to join our company. As a Senior Salesforce Technical Analyst, you will analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects. You will work closely with business stakeholders and other team members and have knowledge of integrating Salesforce solutions with other enterprise cloud technology systems and meeting other business requirements.

• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Manage various Salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain Salesforce solution documentation (e.g., process flows, data models, and technical specifications).
• Work with the design team to ensure that the most significant business operations are addressed.
• Educate and promote CRM standard procedures to guarantee that the solutions produced are of the highest class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, describing the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.

• Bachelor’s degree in business, Computer Science, or a related field (Master’s preferred).
• 8+ years of experience in a similar role.
• Excellent knowledge and proven expertise with Salesforce modules including Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Knowledge of development tools and processes that aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast‑paced environment while managing various requests.
• Collaborate with cross‑functional teams to build sustainable applications.
• Analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, and the ability to communicate successfully with both technical and non‑technical customers.
• Ability to grasp client requirements from diverse sectors and translate them into a compelling vision and roadmap.
• Excellent knowledge of Scrum, Agile, SAFe, Dev Ops, and tools such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).

This position will be a hybrid role, based in Wilmington, DE, 3 days a week.

We understand that candidates will not meet every single desired qualification. If your experience looks a…