IT Change Management Delivery

Human Resource Information System Manager

Intepros' valued client has launched a new initiative to evaluate and enhance the efficiency, automation, and processes across IT and Production teams. This newly created role will play a key part in identifying opportunities for improvement, driving organizational change, and ensuring the successful adoption of new processes and tools.

• Assess IT and Production team operations to identify areas for improved efficiency, process optimization, and automation opportunities.
• Partner with stakeholders to define, document, and implement new workflows aligned with ITSM best practices.
• Develop change management strategies to ensure smooth adoption of new processes across diverse teams.
• Facilitate communication, documentation, and training for teams impacted by process changes.
• Track and measure the effectiveness of process improvements and recommend continuous enhancements.
• Collaborate with Service Now administrators and developers to align platform capabilities with organizational goals.
• Prepare presentations and reports summarizing findings, proposed changes, and post-implementation results.

• 5+ years of experience in IT process improvement, operations, or change management.
• Strong understanding of IT Service Management (ITSM) frameworks (e.g., ITIL).
• Hands‑on experience with Service Now for process automation, incident/change management, and workflow design.
• Proven experience leading or supporting organizational change initiatives, including communication and training.
• Excellent documentation, analytical, and stakeholder engagement skills.
• Financial services experience preferred, but not required.

• Experience developing process maps, SOPs, and knowledge base documentation.
• Familiarity with Agile and Continuous Improvement methodologies (Lean, Six Sigma).
• Strong presentation and facilitation abilities.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting