Car Care System Administrator

Car Care System Administrator

AAA is hiring for a Car Care System Administrator to join the team at Wilmington, DE, Lexington, KY, Cincinnati, OH, or Worthington, OH. This hybrid position requires on‑site work three days a week (Tuesday, Wednesday, Thursday).

• Provide escalated Production support. Provide support for SMS systems including, but not limited to, researching and resolving problems with accounting, issues with business process; recommend alternate solutions. Troubleshoot any system issues and ensure appropriate parties are involved to resolve issue.
• Serve as a resource and liaison to business lines such as HR, Accounting, Audit, Procurement and others as needed, regarding inquiries errors and data issues.
• Assist team members and users of information systems issues associated with HR systems by investigating providing detailed recommendations on resolutions.
• Identify and understand issues, problems and opportunities. Recommend process improvements and innovative solutions. Provide advice and options on the best way to automate processes in the system.
• Create advanced reports. Create and support a variety of advanced reports utilizing appropriate reporting tools. Prepare regularly scheduled reports and ad‑hoc reporting as required.
• Manage system updates; responsible for addressing system upgrades and modifications with internal and external IT resources, which includes identifying requirements, configuration, testing and implementation.
• Gather, build, and test updates made for SMS in our Sandbox environment and report to staff all findings prior to moving updates to live production.
• Ensure accuracy of data through routine data audits and validation by working with field managers.
• Effectively translate user requirements into technical specifications.
• Update system with all needed data from management associate with pricing, new packages, control file changes, open web connections, add/delete users, etc.
• Create and maintain SMS user guide documents.
• Assist with submittal and follow up on all help desk tickets submitted to software support vendors via Service Now.
• Assist/lead change management committee tasks with selected members to make certain all changes are socialized through the Car Care groups before implementation.
• Provide subject‑matter expertise to the Learning and Development team to translate the business needs into user.
• Maintain an awareness of emerging business needs and external technological developments to identify and recommend improvement needs/opportunities.
• Use industry‑standard best practices to develop system and process improvements.
• Support Accounting, HR, and IT in Car Care related technology initiatives by executing on necessary project tasks and adhering to timelines and quality expectations.
• Provide after‑hours and weekend support as needed.
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Business Management or a related field.
• 5+ years of experience supporting automotive and/or retail‑based customer‑facing applications. 5+ years of system administration experience.
• Ability to work independently on assignments and projects.
• Operational knowledge of report writing utilizing Business Objects.
• Proficiency with data conversion and mapping.
• Fundamental understanding of SQL and relational database design.
• Demonstrated understanding of business objectives both internally and externally which impact the company’s ability to achieve its objectives.
• Advanced proficiency in Microsoft Excel, and demonstrated ability with other MS Office applications including Access.
• Strong verbal and written communication skills and the ability to effectively interact with all levels in a business environment.
• Ability to work with minimal supervision, effectively set priorities and meet deadlines. Can handle multiple projects while maintaining high quality, accurate work.
• Proven analytical and problem‑solving skills.

• The starting base compensation for this position is $56,905 to $93,861.
• The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*
• An…