IT Application Analyst; Laboratory

Do you want to work at one of the Top 100 Hospital s in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at Christiana Care!

Christiana Care, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and Home Health have all received ANCC Magnet Recognition®.

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

The IT Application Analyst is responsible for providing technical production support and system administration to ensure optimum system performance and resolution of technical issues that impact the utilization of applications/systems throughout the enterprise specific to Laboratory Information Systems. The IT Application Analyst provides technical expertise in defining, developing, implementing, testing and supporting solutions for business/clinical applications at Christiana Care related to the Laboratory operations.

The position will be responsible for maintaining computer systems in support of the Laboratory Middleware, Laboratory instrumentation connectivity, Blood Bank Information system, Digital Pathology System, Point of Care Testing and the Outreach areas, as well as the design of information systems solutions to help these areas operate optimally. Support of legacy Laboratory Information System (SCC Soft Computer)

• Application support for multiple software applications, identifying and resolving application issues effectively and in a timely manner.
• Work with HL7 Interface design and documentation (Cloverleaf/Bridges).
• Instrument middleware and interface design and documentation with a variety of laboratory instruments and analyzers.
• Analyzes computing needs in the department and configures current applications or develops new applications to support them. Incorporates feedback from the appropriate departmental personnel as applications are configured or developed.
• Seeks input from other Christiana Care technical resources and/or vendor input to resolve application issues when appropriate.
  
  Develops expertise in the applications used in the supported departments. Becomes knowledgeable regarding the departmental work processes and the overall IS environment. Uses this knowledge to ensure that systems operation contributes to optimization of work processes and patient care.
• Participates in an “on call” rotation, responding to support calls in a timely manner
• Provides input into or may lead the development of milestones, deliverables, project plans and timelines to assure that technical tasks/aspects are addressed.
• Participates in the preparation and execution of test plans and test scripts, including reiterations as necessary. Ensures that results are documented, and feedback is provided to responsible parties. Ensures that the application is adequately tested, and all high priority issues are resolved or worked around in a satisfactory manner before the system begins production operations.
• Creates and maintains thorough electronic documentation regarding software applications and technical environment.
• Support the key software systems used by the Christiana Care Laboratory: SCC Soft Computer(SoftLIS), Data Innovations Instrument Manager(Lab Middleware), Abbott…