S​/HANA Service Management @ Hyderabad

Title:

S/4

HANA Service Management

Duration:
Long - Term

• Lead workshops, translate requirements into functional designs, and configure S/4
  
  HANA Service processes.
• Design and maintain Service Contract processes including billing plans and renewals.
• Own end-to-end Service Order process configuration, including planning data, service products, parts logistics, and billing scenarios.
• Define test strategies; lead SIT/UAT; manage defects; and deliver releases across CRM/S/4
  
  HANA Service.
• Author and maintain configuration documents, functional specs, user guides, and training materials.
• Triage and resolve complex incidents; conduct root‑cause analysis; propose preventive enhancements.
• Drive integrations with SAP FSM/BTP/CPI/Service Cloud and ensure cross‑module integration with SD, PM, PS, PTP, RTR, ECM, SSAM.
• Advise on compatibility pack timelines and guide migration toward S/4
  
  HANA Service.
• Stay abreast of SAP release notes and best practices; bring innovation ideas to the service portfolio.

• 7–10+ years in SAP functional roles with 5+ years specific to SAP CRM Service and 3+ years in S/4
  
  HANA Service Management.
• Experience configuring transaction types, item categories, action profiles, status management, partner determination, and pricing in CRM.
• Hands‑on in S/4
  
  HANA Service: service orders, quotations, confirmations, service contracts.
• Strong cross‑module integration (SD, PM, PS, PTP, RTR, ECM, SSAM and SAP FSM) and integration experience with CPI.
• Strong experience in integration with PI/PO as well for the custom enhancements and ability to translate business requirements into system configurations and explore solutions to meet requirements.
• Help support reporting team with field mapping exercise and reporting support experience.
• End‑to‑end testing leadership, documentation, and release coordination.
• Excellent stakeholder communication and ability to lead workshops.

Mid‑Senior level

Contract

Management and Manufacturing

IT Services and IT Consulting