Senior Product Associate, Strategic Partner

Job Summary:

As a Senior Product Associate in the Strategic Partner Benefits team, you will drive continuous product innovation and delivery, enabling customers to easily discover and utilize benefits, enhancing their relationship with Chase. You will play a key role in scaling our partner benefits platform, supporting millions of card members, and integrating with leading brands through robust digital and technical solutions.

• Gather, document, and refine product requirements in Jira, ensuring alignment with customer needs and business stakeholder priorities
• Work closely with Scrum teams to create and prioritize backlog items, ensuring features meet acceptance criteria and are ready for production
• Implement delivery & Go-to-Market:
  Operate in an Agile environment to develop phased delivery and go-to-market plans with partners, supporting rapid benefit enablement and management
• Lead work streams with cross-functional partners (strategy, product, design, technology, finance, controls, operations, marketing) to prioritize delivery and innovation roadmaps
• Maintain deep knowledge of user experience insights and customer journeys, leveraging data analysis to anticipate trends and continuously refine the product backlog
• Manage stakeholder expectations through strong communication, effective partnerships, and clear status reporting
• Collaborate with technology teams to support API integrations (2-legged and 3-legged authentication), back-end service enhancements, and data lake initiatives for partner benefit enrollment, management, and reporting

• 3+ years of product management experience
• Proficiency in Agile product development techniques and practices, including Jira and Confluence
• Strong ability to influence and collaborate with cross-functional teams, including product, technology, data, and design stakeholders
• Demonstrated ability to work effectively within a team environment while taking individual responsibility
• Experience working with APIs (RESTful, OAuth authentication) and back-end services, including data integration and management in cloud environments (e.g., AWS, Data Lake)
• Familiarity with digital customer journeys, partner integrations, and scalable benefit enablement processes
• Excellent communication, organizational, and analytical skills

• Preferred product management experience in digital platforms or financial services
• Experience with partner benefit platforms, loyalty programs, or card member rewards
• Exposure to modernization initiatives