Microsoft 365 Cloud Engineer

Join to apply for the Microsoft 365 Cloud Engineer role at AAA Club Alliance

AAA Club Alliance is currently seeking a full-time M365 Cloud Engineer to join our team in one of our three locations:
Wilmington, DE;
Cincinnati, OH;
Worthington, OH.

This position is hybrid and requires you to be on-site three days per week.

• Manage daily operations of Exchange Online, Teams, SharePoint Online, One Drive, and Power Platform environments.
• Configure license assignments, apply retention policies, DLP rules, and security controls in M365 Admin Center.
• Resolve escalated incidents, working on mail flow issues, Teams conference call failures, and SharePoint permissions.
• Configure and maintain Teams Rooms systems, Webex CVI bridging, and Control Hub management for meeting spaces.
• Assist in implementing governance standards for Teams creation, SharePoint site sprawl, and One Drive lifecycle management.
• Use Power Shell scripts to perform bulk administration tasks, automate account provisioning, and streamline repetitive work.
• Participate in change advisory board (CAB) reviews, implement approved changes, and perform system upgrades.
• Contribute to M365 service rollouts, migrations, and feature enablement ensuring minimal user disruption.
• Maintain SOPs, contribute to team runbooks, and update training materials for support staff.
• Perform other duties as assigned.

• Bachelor’s degree in IT or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of a degree.
• Minimum 4 years of IT experience with at least 3 years in M365 administration and engineering.
• Microsoft 365 Enterprise Administrator Expert Certification (MS-100/101) strongly preferred.
• Experience with Azure AD, identity synchronization (AD Connect), MFA, and conditional access policies.

• Solid understanding of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, One Drive, Power Platform).
• Working knowledge of Teams Rooms, conferencing devices, and CVI integrations (Webex/Control Hub).
• Ability to perform intermediate troubleshooting of mail flow, Teams connectivity, and file access issues.
• Competence with Power Shell scripting for administration, reporting, and bulk operations.
• Knowledge of Microsoft security and compliance features (retention policies, eDiscovery, DLP).
• Strong documentation and procedural writing skills.
• Ability to collaborate effectively with cross‑functional teams (security, networking, support).
• Skilled at communicating technical solutions to business stakeholders.
• Strong analytical ability to identify root causes and propose improvements.

• The starting base compensation for this position is $71,410 to $117,737.
• The base pay range shown is a guideline for compensation and the ultimate salary offered will be based on factors such as applicant experience and geographic location.*
• Comprehensive health benefits package.
• Up to three weeks of paid time off accrued during your first year.
• Annual Bonus Plan.
• 401(k) plan with company match up to 7%.
• Professional development opportunities and tuition reimbursement.
• Paid time off to volunteer & company-sponsored volunteer events throughout the year.
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.

• Medical, Dental, and Vision plan options.
• Up to 2 weeks paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• And more! Check out our Benefits Page for more information.

At AAA, your success is our success. What we can offer you:

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:
Information Technology

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

Industry: Consumer Services