Engineering Team Lead, Site Reliability Engineering; Digital Banking

Join M&T Bank's Digital Banking organization and play a critical leadership role in ensuring the reliability, resiliency, and performance of the platforms our customers depend on every day. As Engineering Team Lead, Site Reliability Engineering (SRE), you will lead a team of engineers responsible for the stability and operational excellence of M&T's online and mobile banking platforms, supporting millions of customer interactions across digital channels.

This role is ideal for a technology leader who thrives in a highly visible, customer-impacting environment and is passionate about building highly available, resilient systems. You will drive Site Reliability Engineering best practices, observability strategies, incident management processes, service-level performance, and release engineering practices while helping the organization modernize its digital banking ecosystem. Working across both legacy and modern platforms, you will partner with engineering, architecture, infrastructure, and business teams to improve reliability, scalability, and customer experience.

The successful candidate will combine strong technical expertise in cloud-native and distributed systems, Microsoft Azure, Infrastructure as Code (IaC), CI/CD automation, and modern release engineering practices with proven leadership capabilities, helping shape the future of digital banking through operational excellence, automation, resiliency engineering, and continuous improvement.

• Lead a team of Site Reliability Engineers responsible for the availability, resiliency, performance, and operational health of M&T's Digital Banking platforms.
• Drive implementation and adoption of Site Reliability Engineering best practices, including service level objectives (SLOs), service level agreements (SLAs), error budgets, observability, monitoring, and automation.
• Partner with engineering teams to design, build, and support highly available and fault-tolerant applications and services.
• Establish and mature incident management, problem management, root cause analysis, and operational readiness processes.
• Develop and execute strategies that improve platform stability, reliability, scalability, and customer experience across mobile and online banking channels.
• Lead reliability initiatives supporting both legacy platforms and modern technology stacks as Digital Banking continues its transformation journey.
• Oversee release readiness, production support activities, release governance, and operational governance for customer-facing applications.
• Partner with business and technology stakeholders to prioritize reliability investments and align operational objectives with business goals.
• Monitor application health, performance metrics, and customer-impacting incidents while driving continuous service improvements.
• Serve as a subject matter expert for observability, monitoring, reliability engineering, release engineering, and operational excellence.
• Drive adoption of cloud engineering and reliability best practices across Microsoft Azure environments.
• Partner with engineering teams to implement and maintain Infrastructure as Code (IaC) solutions utilizing Terraform and automated platform provisioning practices.
• Lead continuous improvement of software delivery processes through Git Lab, Artifactory, CI/CD automation, and deployment pipeline optimization.
• Establish and oversee release engineering practices, including release readiness, deployment governance, rollback procedures, and production validation processes.
• Design and promote resilient deployment strategies including Active-Active architectures, Blue/Green deployments, Canary releases, and other progressive delivery methodologies.
• Guide and mentor engineers while fostering a culture of accountability, innovation, collaboration, and continuous learning.
• Manage staffing plans, workload allocation, team development, and resource planning across multiple initiatives.
• Evaluate emerging technologies, vendor solutions, and industry trends to improve operational efficiency and engineering effectiveness.
• Ensure adherence to enterprise architecture standards, technology governance processes, and operational risk requirements.
• Manage project priorities, delivery timelines, and technology investments within assigned areas.
• Build strong partnerships across Digital Banking, Engineering, Infrastructure, Architecture, Risk, and Product organizations.
• Exercise usual authority of a manager concerning staffing, performance appraisals,…