Team Leader of Technology

Service Now Platform Team Leader Wilmington, DEMonday – Friday 8:00 am – 5:00 pm Hybrid
Candidates for this position must be eligible to work in the United States without sponsorship.  Time on-site or time will be required monthly.

We are seeking a highly skilled Technology Team Lead with a strong desire to lead a skilled agile team with focus on the Service Now Platform. At CSC, technology leaders establish and maintain an environment where the smartest, most productive, and fun to work with software professionals are motivated to do their best work. Their leadership ensures that teams create and maintain the web-based enterprise service management software-as-a-service which is the foundation of CSC’s technology services.

You would be part of a distributed, remote team and collaborate daily to deliver value to our internal customers. In this position, you will oversee all technical operations and development and manage our platform development team. You will work collaboratively with the Service Now Platform Owner, the development team, and various stakeholders within the organization to ensure the delivery of all Service Now platform work in an efficient, timely manner.

Some of the things you’ll be doing:

Lead Service Now Platform administration and development team, including coordination and functional leadership of globally distributed individual contributors and team activities

Organize and facilitate Agile workflow management process through daily stand-up meetings, reviews, lessons learned, sprint and release planning, demos, etc.

Gain and maintain a detailed understanding of business drivers, Enterprise Technology strategic goals and Service Now platform capabilities to achieve goals; be able to prioritize Platform deliverables based on these goals

Leverage the Service Now platform for work administration and reporting

Deliver on Service Now Product Management process improvements; assist in co-owning Product Roadmaps and delivering on Product Roadmaps Collaborate across stakeholder groups and own prioritization of Platform backlog in accordance with ET and customer goals

Create and maintain backlog of Platform roadmap work and technical debt remediation; weigh Platform work alongside stakeholder requests

Foster transparency and visibility of Platform priorities – including backlog, current work streams, and upcoming priorities

Monitor and report on progress of all team responsibilities – project tasks, operational queues, and development stories

Identify, communicate, and mitigate risks to delivery

Manage twice annual Platform compliance upgrades

Provide guidance and insight to upper management on continual improvement opportunities within the Platform entitlements

Own Service Now Platform user facing Knowledge materials; consistently keeping up to date and focused on platform customer capability and experience

Perform additional tasks as necessary

What technical skills, qualifications, and experience do you need? At least three years of previous Agile Product Management and/or Scrum Manager experience within a software development environment

Service

Now experience preferred

Self-motivated, Agile, and capable of managing multiple priorities and tasks

Drive and ability to remove obstacles for team success.

Understanding and ability to foster an environment of inclusion, motivation and dedication

Exceptional verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.

Solid understanding of software development life cycle (SDLC), CMDB, and ITSMAbility to adapt to a rapidly changing environment#CSC #CSCCareers #LI-HL1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing…