Manager, Enterprise Intelligence Operations and Governance

AAA Club Alliance is hiring for a Manager, Enterprise Intelligence Operations & Governance to join our team! This role is responsible for establishing and managing the operational discipline, governance framework, and delivery standards that enable Enterprise Intelligence to operate as a scalable, trusted, and enterprise-wide analytics function. This role serves as the primary intake and coordination point for EI demand intake, manages prioritization, service expectations, request traceability, KPI governance, and documentation standards, while leading a team that supports consistent, traceable, and business-aligned analytics delivery across the organization.

• Competitive annual salary
• the starting base compensation for this position is: $89,578 - $133,177*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Establish, manage, and continuously improve governance processes that connect business requests to defined logic, validated outputs, documented decisions, and traceable delivery outcomes while serving as the single point of entry (“front door”) for EI efforts.
• Facilitate and manage governance forums and councils, including enterprise analytics coordination bodies such as the Analytics Collaboration Team (ACT).
• Coordinate with Data/IT partners to ensure clear accountability boundaries between analytics products, KPI definitions, semantic logic, data pipelines, source stewardship, and platform operations.
• Ensure EI processes support regulatory, audit, and internal control requirements through documented logic, approval history, version control, and traceable request fulfillment.
• Direct, coach, and develop employees within the EI Operations & Governance function, creating clear expectations, accountability, performance standards and team capability in governance, intake management, analytics operations, documentation discipline, and service management.
• Create and maintain documentation standards, delivery requirements, and a supporting knowledge base to ensure repeatability, transparency, version control, and knowledge retention.
• Oversee request triage, prioritization, and capacity planning, service tiers, service level expectations (SLA’s), and operational reporting to ensure work is aligned to business value, urgency, resource availability, and delivery commitments.
• Monitor and report on demand analytics, BI solution usage, adoption, effectiveness, cycle time, backlog health, and delivery performance to ensure analytics assets deliver measurable value and meet evolving business needs.
• Promote data stewardship and accountability across business functions by clarifying ownership, escalation paths, issue resolution practices, and reporting standards.
• Serve as a liaison and trusted advisor between business stakeholders, EI, Data, IT, Finance, Operations, and Compliance to ensure reporting needs are clearly defined, prioritized, and delivered effectively.
• Coordinate and maintain the KPI catalog, including metric definitions, calculation logic, and certified standards to support a single source of truth.
• Ensure analytics-ready acceptance…