Endpoint Operations Administrator III

AAA Club Alliance is currently seeking a full-time Endpoint Operations Admin III to join our team at one of the following locations:
Columbus, OH;
Cincinnati, OH; or Wilmington, DE.

This position follows a hybrid work schedule, requiring on-site presence three days per week, with the option to work remotely on Mondays and Fridays.

• Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune.
• Design, develop and implement modern lifecycle practices for endpoints.
• Perform Software / Hardware testing, modifications, and system integrity checks between the hardware, security applications, and operating systems and drivers.
• Troubleshoot and resolve endpoint issues, problems and errors, by examining system performance, RAM usage, and incompatibilities.
• Research new and up and coming technologies.
• Gather business, communication and functional objectives by leading client working sessions, reviewing the competitive landscape, and creative brainstorming sessions with the project team.
• Design how technologies will fit into the ACA environment.
• Partner with architects from other platforms such as network, server, security, telephony etc.
• Develop the high-level implementation plans for desktop platform.
• Evaluate new and existing technologies as part of the architecture team, understanding how they will impact the computing environment at ACA.
• Remain abreast of Microsoft best practices.
• Provide overall guidance with modern desktop platform.
• Build Group Policy desktop management policies; partner with Server Engineering for overall group policy management.
• Assist with transfer and management of GPO into Configuration Policies in Intune.
• Operate and maintain Microsoft SCCM and related environments including distribution points, cloud mgmt. gateway, Intune, Auto pilot including analysis, administration and support.
• Serve as the Tier 3 point of escalation for Tier 1 and 2.
• Ensure security compliance is maintained.
• Install, configure, and prepare operating systems for deployment with SCCM and Intune.
• Responsible for designs; creates Power Shell scripts and packages to handle upgrades.
• Proactive security patch management and vulnerability remediation.
• Participate in tiger team to manage enterprise vulnerabilities.
• Manage issues related to malware prevention, protection, and recovery.
• Ability to serve as a Tier 3 technical escalation and lead enterprise endpoint management initiatives.
• Plan, develop, build, deploy and track success of application packages.
• Build and deploy using Power Shell.
• Conduct zero touch deployments.
• Utilize Intune management for various tasks.
• Research and resolve vulnerabilities related to the end user computing environment.
• Manage distribution points including Cloud Management Gateway.
• Monitor and report on compliance reports, Windows updates, PCI, 3rd party updates.
• Research and improve endpoint images based on business requirements.
• Perform post-resolution follow-ups on tickets to ensure resolutions remain successful.
• Adhere to Change Management Process.
• Provide reporting and metrics documentation.
• Create and update knowledgebase documentation.
• Acknowledges and abides by all Information Security Policies.
• Other duties as assigned.

• Bachelor’s degree or higher in IT or related field.
• A combination of education and experience may be considered in lieu of a degree.
• Minimum of 6 years of experience administering Endpoint Management systems required.
• Experience with desktop architecture.
• Expert-level experience with Microsoft Intune, SCCM/MECM, Windows 11, and Autopilot.
• Experience designing and managing modern desktop and mobile device management (MDM) solutions.
• Strong knowledge of endpoint lifecycle management, deployment, configuration, and support.
• Advanced Power Shell scripting and automation experience.
• Experience supporting SCCM/MECM environments, including distribution points and Cloud Management Gateway.
• Must have SCCM, Intune, Entra, Power Shell, and AVD experience.

• The starting base compensation for this position is $69,370 to $101,058.
  * The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location*
• Comprehensive health benefits package.
• Up to three weeks of paid time off accrued during your first year.
• Annual Bonus Plan.
• 401(K) plan with company match up to 7%.
• Professional development opportunities and tuition reimbursement.
• Paid time off to volunteer &…