EDL Systems Engineering Analyst

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees.

DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/

Employees in the EDL Analyst role work under general supervision of a EDL Technology Manager. Employees are assigned duties to perform desktop, network operations, and technical support. In this role, employees are assigned tasks that involve resolving issues that consist of technical and customer support nature. To provide timely and efficient service, the EDL Analyst must apply sound business practices, appropriate technical solutions, and a creative approach to satisfying customer needs.

This role also manages the creation and deletion of File Shares, Home Directories and permissions, User Group, computer and email accounts in the state’s enterprise environment. The EDL Analyst installs, configures, secures, and upgrades non-core software products. This role ensures the integrity of the end-user environment, proactively address service issues, and implements automation routines. The EDL Analyst serves as the second level of support for incidents, provides training and mentoring to less experienced team members as needed.

The EDL Analyst handles incidents that impacts one agency’s multiple sites and executes large projects and process changes for agencies that the EDL Sr Analyst designed and assigned. The Technology Domains include the following:
End-User Support and Management, Endpoint Support, Management and Security Solutions, File, Print and Terminal Service Management, Network and Subnet Management Solutions, Virtual Desktop and Application Infrastructure (VDI) Support, Network Support/Troubleshooting.

Applicants who do not possess the selective requirement will not be qualified:
Applicant must possess a high school diploma or GED.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met:
Possess an associate degree with emphasis in Computer Science, Information Systems, I/T discipline or a related field. A minimum of one year of experience with reading writing Power Shell Scripts with a focus on Active Directory and Windows Server Windows 11 OS. A minimum of two years of experience building and deploying silent installations using software deployment tools. A minimum of two years of experience working in Windows/LINUX/Mac OS environments.

A minimum of two years of experience in Desktop and application virtualization – VMWare, VDI & Citrix. A minimum of two years of experience in writing SQL queries. A minimum of two years of experience in the methods and techniques for installing,…