Level 2 Desktop Support
Listed on 2026-10-15
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description
We are seeking a highly skilled and customer-focused Desktop Support Analyst II to join a collaborative IT support team. This individual will provide hands-on technical support across hardware, software, mobility, and networking environments while delivering exceptional service to end users. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.
This role is fully onsite in Wilmington, DE and will serve as a key point of contact for deskside support, device lifecycle management, and endpoint administration.
Key Responsibilities- Deliver Tier II desktop and deskside support for end users.
- Provision, image, deploy, and maintain Windows and mobile devices.
- Support Microsoft 365, Intune, Service Now, VPN, and network connectivity issues.
- Manage hardware lifecycle activities, including procurement and asset tracking.
- Provide iOS, iPadOS, and basic MacOS support.
- Collaborate with IT teams to resolve technical issues and improve user experience.
- 4+ years of level 2 IT support
- Strong Microsoft 365 support experience (Outlook, Teams, SharePoint)
- Experience with Microsoft Intune and mobile device management (MDM)
- Hands‑on support of iPhones, iPads, and Windows devices
- Experience using Service Now or a similar ticketing platform
- Basic network troubleshooting experience (VPN, connectivity, Wi‑Fi)
- Excellent customer service, communication, and professionalism
- Experience supporting MacOS environments
- Familiarity with JAMF device management
- Experience with hardware provisioning, imaging, and asset management
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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