Director, Applied Artificial Intelligence

Company overview:

Trace Link is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, Trace Link links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Trace Link is building an Agentic Supply Chain Operating System. Powered by the OPUS Platform, it continuously unifies the information required to perform operational work across multiple enterprises. It is built from the bottom up, starting with the companies that make up each customer's supply network.

The operating system rests on four foundations:

• Supply Network Digital Twin. A live representation of the partners, products, locations, and business transactions across the supply network, built on the Integrate-Once™ Agentic Business Network.
• Multi enterprise Business Processes. Orders, shipments, inventory, quality, and compliance work that forms, adapts, and completes across enterprise boundaries rather than inside one system.
• Agentic Supply Chain Intelligence. Control Towers apply knowledge, analytics, and supply chain meta-reasoning to operational context, so people understand what is happening and what should happen next.
• Governed Agents. OPUS Agents are created as governed users, assigned to human managers, and controlled through OPUS Agent Profiles, roles, permissions, objectives, Tasks, Decisions, and Rules.

At the center of these foundations is the OPUS Brain: the cognitive layer that lets OPUS Agents perceive what is happening across the supply network, reason about it, plan, decide, coordinate with other agents and people, and learn from outcomes. All of this happens within the governance boundaries each agent is assigned. The OPUS Brain is what turns a governed identity into a capable digital teammate.

Agents are users. Each has an identity, an assigned role, and scoped permissions, and every action it takes is recorded. The OPUS Brain makes sure every thought that leads to an action can be traced and explained as well.

The Director of Applied Artificial Intelligence owns the OPUS Brain. You will lead the team that designs, builds, evaluates, and operates the cognitive functions that drive agentic orchestration for every OPUS Agent. Those functions include context assembly, memory, reasoning, planning, decisioning, multi-agent coordination, escalation, and learning.

This is a hands‑on leadership role at the intersection of AI research, cognitive architecture, and supply chain operations. You will decide how large language models, reasoning and planning systems, knowledge graphs, and classical machine learning combine into a single, reusable cognitive architecture. That architecture must serve many agent roles across multi enterprise processes. You will also make sure the OPUS Brain enforces governance by design, so that every agent reasons and acts only within its scoped permissions, rules, and objectives, and stays accountable to its human manager.

Reporting to the Vice President of Platform Architecture, you will lead a team of applied…