Senior Salesforce Administrator and Sales Technology Platform Manager

Senior Salesforce Administrator and Sales Technology Platform Manager

Monday-Friday 8am-5pm

Hybrid

The Senior Salesforce Administrator and Sales Technology Platform Manager is a senior, hands-on member of the Sales Operations team. This individual-contributor role combines advanced Salesforce administration, business analysis, Agentforce product ownership, Agile delivery, change management, and sales technology platform management.
As a member of Sales Operations, this position will partner closely with Sales Enablement Marketing and business stakeholders across other supported teams. The role will translate business needs into scalable solutions, maintain platform stability, improve user experience, and help CSC maximize its technology investments. The successful candidate will take ownership of assigned initiatives, respond to stakeholders promptly, bring forward new ideas, and drive improvements from discovery through implementation and ongoing support.

Key responsibilities:

• Salesforce Administration and Business Analysis
• Configure and maintain Salesforce objects, fields, Lightning record pages, page layouts, record types, permissions, validation rules, reports, dashboards, Salesforce Flow, and other declarative automation.
• Configure, customize, test, upgrade, and support Salesforce-installed and managed packages.
• Maintain a deep understanding of Salesforce architecture, security, data relationships, automation, reporting, platform governance, and the software development life cycle.
• Lead discovery sessions and translate business needs into process designs, functional requirements, user stories, acceptance criteria, testing plans, and implementation recommendations.
• Evaluate requests from the user’s perspective to streamline processes, reduce manual work, improve data quality, and increase adoption.
• Ensure solutions are scalable, secure, maintainable, and aligned with long-term business needs.
• Agile Delivery and Change Management
• Apply Agile practices, including backlog refinement, sprint planning, user-story management, testing, release coordination, and post-implementation validation.
• Lead change-management activities, including stakeholder engagement, communications, documentation, adoption monitoring, and coordination with Sales Enablement and business teams to support training.
• Evaluate Salesforce releases and coordinate testing, communication, adoption, and implementation of relevant capabilities.
• Maintain day-to-day platform stability while identifying opportunities to simplify configurations, improve performance, and reduce unnecessary technical complexity.
• Communicate project status, risks, dependencies, delays, and required decisions promptly and clearly.
• Agentforce Product Ownership
• Serve as the Sales Operations product owner for Agentforce, including maintaining the road map, monitoring releases, and determining which capabilities CSC should adopt, defer, or exclude based primarily on their value to the Sales organization.
• Remain current on Agentforce features, functionality, licensing, governance, observability, testing, and recommended practices.
• Translate Sales and Sales Operations needs into prioritized Agentforce use cases and partner with the appropriate teams to design, test, deploy, monitor, and improve solutions.
• Monitor adoption and effectiveness to ensure Agentforce capabilities remain accurate, useful, supportable, and aligned with CSC priorities.
• Evaluate the licensing and financial impact of each Agentforce use case before deployment, including capabilities covered by existing licenses, credit-based or Flex Credit consumption, expected transaction volumes, projected credit usage, and ongoing operating costs. Recommend cost-effective designs, monitor consumption after launch, and ensure solutions remain within approved budgets.
• Sales Technology and Vendor Management
• Share responsibility with the broader Sales Operations team for the governance, integration, performance, and continued advancement of critical sales technology platforms.
• Support Salesforce-integrated technologies used for data enrichment, sales intelligence, lead routing, document and template generation, communication, and other sales functions.
• Participate in the implementation and support of enterprise phone and sales communication platforms, including their integration with Salesforce.
• Manage vendor discussions, demonstrations, escalations, product road maps,…