Manager, Web Production and Optimization

AAA Club Alliance is hiring for a Manager, Web Production and Optimizaton to join our team!

What We Offer You:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive annual salary; the starting base compensation for this position is: $95,603-$149,158
* Annual Bonus Eligibility Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package

Generous accrued paid time off + 8 paid holidays
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement

Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a complimentary AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

Strategic Leadership & Planning:

Serve as the strategic lead for ACA’s content production roadmap, ensuring all web initiatives align with organizational objectives, brand standards, and performance goals.

Serve as the strategic lead for ACA’s UX design and optimization roadmap, guiding site template strategy, CMS component design and governance, accessibility compliance (ADA/WCAG), and continuous user experience improvements.

Provide end-to-end ownership of ADA/WCAG compliance, and Cookie Consent compliance, establishing standards, governing remediation efforts, and reducing organizational risk through sustained accessibility and consent adherence.

Oversee intake governance, backlog prioritization, and sprint planning across digital content, optimization, and related requests.

Own roadmap and resource forecasting for digital production, including capacity planning and risk mitigation strategies.

Own the marketing technology ecosystem influencing front-end site behavior and user experience, balancing performance optimization, data integrity, and governance.

Project & Workflow Management:

Drive continuous improvement through Agile methodologies—facilitating sprint ceremonies, retrospectives, and process optimization initiatives.

Identify opportunities to automate recurring tasks, streamline Jira workflows, and enhance reporting through Confluence dashboards.

Performance, Optimization & Technical SEO:

Primary oversight of ACA’s Performance Testing Program, establishing and tracking Core Web Vital targets (LCP, INP, CLS) in partnership with Engineering, SEO and Analytics teams.

Govern the Tag Ops Hotfix Lane, managing eligibility, code-migration SLOs, and 90-day expiry policies for temporary web fixes.

Lead initiatives to improve website speed, reliability, accessibility, and front-end technology innovation across digital properties.

Cross-Functional Collaboration & Quality Assurance Support:

Support the content QA and deployment readiness process, ensuring all editors and producers adhere to accessibility (WCAG), tagging, and performance standards.

Ensure support for SEO implementation, analytics instrumentation, and other integrations essential to high-quality digital experience delivery.

Ensure support for a11y, performance, and tag validation prior to release.

Leadership &

Coaching:

Lead, coach, and develop a high-performing content production and UX team focused on operational excellence and continuous learning.

Promote a culture of accountability, collaboration, and innovation within the production workflow.

Step in during surges to support critical updates or high-risk releases requiring direct oversight.

Other duties as required.

Minimum Qualifications:

Bachelor’s degree (BS/BA) or…