Enterprise AI Tools Specialist

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives.

Join Fish’s team in our fast-paced Information Technology Department as an Enterprise AI Tools Specialist. This role is part of The Hub, Fish’s remote-first group of professionals. Hub employees work primarily from home with no expectation of a regular in-office presence. This is a remote-first position, with a focus on candidates located in MA, DE, NY, CA, DC, MN, TX, GA, and IL.Internal

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How Will You Make a Difference?

Help to maintain and support AI Tool environments to ensure these services remain available to end-users

Create AI-powered tools/processes that generate value for the firm’s clients by streamlining legal and operational tasks and improving understanding

Ability to work with technical and non-technical staff to turn ideas into products

Act as escalated support for AI-related questions from both end-users and IT staff

Work with end-users to vet, standardize, and deploy AI-related processes as department-wide tools

Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures across platforms.

Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards for each platform.

Advise users on selecting the most appropriate AI tool for a given task based on each platform's strengths, cost, and organizational use-case guidelines.

Partner with department leaders to identify workflow automation opportunities across the firm approved AI tools.

Gather and synthesize user feedback across platforms to refine training materials and surface new use cases for leadership consideration.

Develop and deliver end user training content across varying technical skill levels.

Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance covering all AI platforms.

Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets, escalating to vendor support where required.

Monitor user feedback channels and translate recurring issues into actionable product or training improvements.

Manage license provisioning, assignment, and lifecycle tracking for firm selected AI tools.

Monitor usage analytics across platforms to track adoption trends, identify underserved user groups, and report to leadership.

Ensure compliance with organizational data governance policies across all AI platforms, including data residency, retention, and sharing restrictions.

Coordinate with the security team to review AI platform data handling and retention practices.

What Will You Bring to the Table?

Bachelor’s degree in Computer Science or a related field, or equivalent work experience.

Experience working directly with end-users on requirements and then independently developing scripts or small tools, ideally related to GenAI or automation.

Experience developing scripts in powershell, python, or C Sharp is required

Experience creating AI-powered Tools is required

Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired.

Law firm experience preferred.

Strong written and verbal communication skills.

Demonstrated problem-solving and critical thinking abilities especially when balancing competing priorities.

Proven ability to…