Enterprise Voice & Microsoft Teams Rooms Engineer

先端エレクトロニクスの世界で、次の飛躍 ‘Next Leap’ を実現しませんか？

急速に変化するテクノロジーとコネクティビティの分野で、成功への原動力となる課題解決に挑戦しませんか？あなたの発想力、熱意、そして問題解決力で、エレクトロニクスのさらなる飛躍を形にしましょう。

Qnityは、先端エレクトロニクスやハイテク産業向けの材料・ソリューションを提供するグローバルリーダーです。しかし、私たちの強みは製品だけではありません。新しい可能性に挑戦し続け、常にチャレンジを楽しむ結束力のある仲間が集まっています。すべてのメンバーが、最先端技術の実現に貢献しています。

Qnityは、未来を見据えて挑戦する人、既成概念を打ち破る人、そして多様な視点を歓迎します。なぜなら、私たちは世界の進歩を加速させる重要な役割を担っているからです。Qnityで、あなたのキャリアをスタートさせる、または次のステージへ進めるチャンスを見つけてください。

The Enterprise Voice & Microsoft Teams Rooms Engineer will be responsible for the design, implementation, administration, operational support, and continuous improvement of Qnity's enterprise voice calling technologies. This role will serve as the technical owner for voice services across the organization, including Microsoft Teams Phone, enterprise calling, PSTN connectivity, call routing, voice policies, phone number management, vendor/carrier coordination, and support for business-critical voice capabilities.

This position will work closely with the Enterprise Architect, M365 Administrator, Network Engineering, Service Desk, Site IT, Facilities, Vendors, and Business Stakeholders to ensure reliable and secure voice communication services across Qnity. In addition to enterprise voice services, this role will provide escalated technical support for Microsoft Teams Rooms, including room account configuration, licensing, device health, troubleshooting, and coordination of complex room issues.

• Serve as the primary technical engineer for Qnity's enterprise voice calling technologies.
• Administer and support Microsoft Teams Phone capabilities, including calling policies, voice routing policies, dial plans, emergency calling configuration, call queues, auto attendants, resource accounts, and phone number assignments.
• Support enterprise PSTN connectivity models such as Operator Connect, Direct Routing, and vendor-managed voice services where used by Qnity.
• Partner with telecom providers, Microsoft, global and regional carriers, and other vendors to support voice service delivery, number management, porting, troubleshooting, and service improvements.
• Provide technical support for enterprise voice migrations, including cutover planning, testing, validation, issue resolution, and post-migration hypercare.
• Support the transition from legacy voice platforms to modern Microsoft Teams-integrated calling solutions.
• Maintain accurate documentation of voice architecture, call flows, dial plans, number inventories, routing logic, carrier dependencies, and support procedures.
• Monitor voice service health, call quality, device status, and operational performance using Microsoft Teams admin tools, reporting, dashboards, and vendor portals.
• Troubleshoot complex Teams calling issues, including inbound/outbound calling failures, call quality issues, user configuration problems, PSTN routing issues, voicemail issues, and call queue or auto attendant behavior.
• Serve as an escalation point for Microsoft Teams Rooms issues that cannot be resolved by Service Desk or standard site support.
• Support Microsoft Teams Rooms configuration and operations, including room accounts,…