ServiceNow CMDB & Discovery SME
Listed on 2026-11-04
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IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst
Back Service Now CMDB & Discovery SME
Application Development Wilmington , Delaware Contract On-Site Nov 2, 2026
- Title: Service Now CMDB & Discovery SME
- Location:Wilmington, DE, Irving, TX, Scottsdale, AZ or Urbandale, IA (onsite 4 days per week)
- Contract: W2 only, 6+ month contract with potential for extension or conversion to full time with the client.
- Pay: $ 75-80/hour + optional medical, dental, vision, 401(k) match
We are seeking an experienced Service Now CMDB & Discovery Subject Matter Expert (SME) to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems.
Key Responsibilities- Lead design, implementation, and optimization of CMDB and Service Mapping in Service Now
- Configure and manage Discovery (horizontal & cloud) and MID Servers
- Ensure CMDB data accuracy, completeness, and compliance with governance standards
- Define and maintain CI class models, relationships, and taxonomy
- Troubleshoot Discovery issues (credentials, patterns, probes, sensors)
- Collaborate with infrastructure, cloud, and application teams for CI onboarding
- Implement Service Mapping and dependency views for business services
- Establish and monitor CMDB health dashboards and KPIs (completeness, correctness, compliance)
- Support integrations with tools like SCCM, AWS, Intune, Azure, Tanium etc.
- Drive CMDB governance, audits, and best practices
- 6+ years of Service Now experience with strong focus on CMDB & Discovery
- Hands-on experience with:
Service Now Discovery, Service Mapping, MID Server setup - CI class modeling and relationship design
- Strong understanding of IT infrastructure (servers, network, cloud)
- Experience in troubleshooting Discovery patterns and credentials
- Knowledge of ITIL processes and CMDB lifecycle management
- Familiarity with integrations (REST/SOAP APIs, data sources)
No Education Requirements
Preferred Skills- Service Now certifications (CSA, CIS-Discovery or CIS-Service Mapping)
- Experience with cloud discovery (AWS/Azure/GCP)
- Exposure to ITOM modules and Event Management
- Strong analytical & problem-solving skills
- Stakeholder management and communication
- Attention to data quality and governance
- Ability to work in a fast-paced environment
This role offers the opportunity to lead critical ITSM initiatives within a dynamic environment, utilizing your Service Now expertise to shape enterprise infrastructure. Join us to make a significant impact on our client’s IT operations.
About CEI:As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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