Auto Field Appraiser- Boston, MA
Listed on 2025-12-30
-
Insurance
Insurance Claims
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- Boston, MA role at Sedgwick
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- Boston, MA role at Sedgwick
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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs.
It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Auto Field Appraiser
- Boston, MA
PRIMARY PURPOSE:
To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES
- Set appointments same day, inspect within 24 hours and write estimate car side
- Depending on location - appraiser is expected to write 6 to 10 estimates per day
- Ensures proper vehicle tear down
- Determine repair time allotments and required labor operations
- Makes accurate repair/replace decisions
- Assess and applies pre-existing damage, completes accurate total loss evaluations
- Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines
- Review and assess the validity of all supplement request
- Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
- Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process
- Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
- Provide extraordinary customer service to all parties involved in the claims process
- Other duties as assigned by management or as needed.
- Performs other duties as assigned.
- When not in the field, assist quality assurance team and be available for desk appraisal work as well
Education & Licensing
- Bachelor's degree from an accredited college or university preferred (but not required). Licenses as required, as needed. Professional certifications as applicable to line-of-business preferred. If the employee is required to obtain licensing applicable to their role, they will have 60 days to complete the training and testing.
Four (4) years of insurance or body shop experience required.
Skills & Knowledge
- Good technical knowledge of auto appraisals
- Knowledge of client operations and labor regulations
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- CCC One experience
Must be able to work independently. This is a field appraisal position and you will be responsible for managing your local territory and scheduling your work day.
Mental: Clear and conceptual thinking ability; excellent…
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