Operations Manager – Compliance & Reporting

Embark on a transformative journey with Barclays as an Operations Manager – Compliance & Reporting. In this role, you will be responsible for managing BCR intake processes, maintaining SharePoint content, enhancing training programs, and overseeing reporting and PO management to ensure compliance and operational efficiency. You will Coordinate approvals across Legal, Compliance, and Customer Communications teams.

To be successful as an Operations Manager – Compliance & Reporting, you should have experience with:

• Managing BCR intake workflows, ensuring timely processing and accurate documentation

• Maintaining SharePoint sites, improving accessibility and collaboration across teams

• Developing and delivering training programs, creating resources to enhance process understanding and compliance

• Preparing and analyzing reports and to provide actionable insights to support strategic decision making

• Overseeing purchase order (PO) management, ensuring accuracy, compliance, and timely execution of procurement processes

Some other highly valued skills may include:

• Experience in process management, including designing, implementing, and optimizing workflows for efficiency and accuracy

• An understanding of compliance standards and governance, ensuring adherence to organizational and regulatory requirements

• Skilled in stakeholder coordination, collaboration across teams and managing communication to support project and operational goals

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in the Wilmington, DE office.

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.

• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.

• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.

• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.

• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.

• Compliance with all regulatory requirements and internal policies related to customer experience.

• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.

• Management of attrition by working closely with HR in implementing retention initiatives for work force.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.

• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they will lead collaborative assignments and guide team members through…