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Service Manager

Job in Wilmington, New Castle County, Delaware, 19894, USA
Listing for: One Hour Heating & Air Conditioning
Full Time position
Listed on 2026-01-12
Job specializations:
  • Management
    Operations Manager
Salary/Wage Range or Industry Benchmark: 85000 USD Yearly USD 85000.00 YEAR
Job Description & How to Apply Below

Apply for the Service Manager role at One Hour Heating & Air Conditioning
.

Benefits
  • 401(k) matching up to 4%
  • Competitive salary $85,000.00 + performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off & holidays.
  • Ongoing leadership and technical training.
Responsibilities
  • Recruit, retain, and coach a team of HVAC service technicians (start with +/- 15 techs, then grow).
  • Provide access to technical and sales training and coaching.
  • Manage technicians’ schedules and ensure they have the necessary tools.
  • Enforce company policies, procedures, safety, and quality standards.
  • Oversee daily service operations, scheduling, and quality control.
  • Monitor KPIs (average ticket, revenue per tech, club membership sales, closing percentage).
  • Coach and train underperforming team members, recognize high performers, and maintain a winning culture.
  • Provide technical guidance, field support, and hands‑on leadership.
  • Partner with the General Manager to meet revenue and profitability goals.
Qualifications
  • Proven HVAC industry experience (technician, field supervisor, or management).
  • Strong leadership and coaching skills.
  • Excellent communication and organizational skills.
  • A passion for training, motivating, and developing others.
  • EPA certification (required). NATE or additional certifications (preferred).
  • Lead, mentor, and develop a team of HVAC service technicians.
  • Oversee daily service operations, scheduling, and quality control.
  • Ensure all work meets company standards for safety, professionalism, and customer satisfaction.
  • Monitor KPIs (average ticket, revenue per tech, club membership sales, closing percentage).
  • Coach and train underperforming team members, recognize high performers, and maintain a winning culture.
  • Provide technical guidance, field support, and hands‑on leadership.
  • Partner with the General Manager to meet revenue and profitability goals.
Compensation

Compensation: $85,000.00 per year.

Career Path
  • Unlimited growth with world‑class training programs (technical, virtual, sales, communications).
  • Flexible scheduling to support work‑life balance.
  • Competitive pay for high performers.

We want you if you have a strong work ethic, pride in your work, and a positive attitude. Apply today!

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