General Manager

Chestnut Run Innovation & Science Park (CRISP) is a 164‑acre, state-of-the‑art innovation campus in the Greenville area of Wilmington, Delaware. Spanning approximately 1.3 million square feet of laboratory, research, and advanced manufacturing space, CRISP serves as a dynamic hub for scientific discovery, technology advancement, and business growth. Conveniently located just four miles west of downtown Wilmington and a quarter mile south of Barley Mill Plaza—a vibrant mixed‑use development featuring new residences, retail space, and the region’s first Wegmans—CRISP offers unparalleled connectivity and amenities.

The Campus Manager plays a pivotal role in delivering an exceptional experience for tenants and stakeholders by ensuring best‑in‑class facilities, operational excellence, and long-term campus value. This leadership position oversees property management, financial performance, tenant engagement, and alignment with leasing and development strategies. Acting as the face of CRISP operations, the Campus Director builds strong partnerships with tenants, vendors, local agencies, and internal teams to foster a safe, innovative, and collaborative environment that drives success.

Tenant Customer Experience

• Manage the tenant move‑in process, renewals, and expansions.

• Maintain proactive relationships with tenants through regular site visits, communication, and problem resolution.

• Ensure tenant service requests are addressed, with a focus on 100% satisfaction.

• Act as a trusted resource, consistently exceeding customer service expectations.

Campus Operations Maintenance

• Oversee all building systems, equipment, and grounds across CRISP.

• Direct emergency preparedness, safety training, and preventive maintenance programs.

• Own the overall appearance and presentation of the campus at all times.

• Coordinate and supervise construction and tenant fit‑out projects, ensuring minimal disruption to ongoing operations.

Financial Management

• Develop, manage, and monitor annual operating and capital budgets.

• Prepare monthly and quarterly variance reports and ensure compliance with management, joint venture, and lender requirements.

• Review contracts, invoices, and expense reports; oversee accounts receivable collections.

• Identify and implement strategies to increase income, reduce expenditures, and enhance long‑term value.

Leadership & Team Management

• Hire, train, and supervise the property management team, including the Director of Facility Management, Property Manager, Property Administrator, and Tenant Service Technicians.

• Conduct annual performance evaluations, set measurable goals, and foster a collaborative, high‑performing team culture.

• Model CRISP’s values of service, accountability, and innovation.

Strategic & Cross‑Functional Collaboration

• Partner with Leasing, Development, and Marketing teams to support tenant retention, campus growth, and special events.

• Provide operational input during development and capital planning to ensure efficient outcomes.

• Represent CRISP in coordination with external stakeholders, including city agencies, contractors, and community groups.

• Lead or participate in special projects (e.g., tax appeals, purchasing initiatives, VIP tours, and groundbreakings).

Qualifications

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Education:

Bachelor’s degree required; CCIM, CPM, or RPA designation preferred.

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Experience:

8–10 years of commercial property, research park, or campus management experience.

• Licensing:
Delaware Real Estate Sales License preferred. Valid driver’s license and reliable transportation required.

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