Affordable Multifamily Program Manager

Description

Job Type: Full-time, Exempt

Location: Wilmington, DE

Hiring Rate: $63,000-$84,000 per year, dependent on experience and education

Benefits: 403(b) plan, and matching;
Medical coverage;
Dental coverage;
Vision coverage; 100% employer paid Life insurance;
Paid time off;
Parental leave;
Professional Development Stipend; and more.

Schedule: Monday to Friday 9-5pm; occasionally work on off hours if required

Work Location: Hybrid; 3 days home and 2 days in-office.

New Ecology seeks a Program Manager to administer the Energize Delaware Affordable Multifamily Housing Program and other emerging initiatives from our Wilmington, Delaware office. The Program Manager will manage and grow New Ecology’s initiatives to advance energy efficiency and green building practice in the affordable housing sector, primarily through the Energize Delaware Affordable Multifamily Housing Program and related, emerging program and project efforts in the region.

This position bridges the housing, community development, energy, and environmental sectors. It is an ideal opportunity to improve the energy efficiency, housing conditions, and climate preparedness of affordable multifamily properties by working with building owners, managers, residents, and others in the energy and affordable housing ecosystems. This position is ideal for someone with program administration experience that is ready to take on more responsibility.

Program Administration & Compliance

• Manage all aspects of day-to-day program operation, including contracting, program budgets, forecasts, invoicing, and contract deliverables.
• Track key performance metrics (e.g., energy savings, incentives paid, participation levels) and engage team on advancement of impact.
• Maintain accurate program documentation for reporting, audit, and evaluation purposes.

Stakeholder & Partner Coordination

• Serve as the primary liaison between Energize Delaware, implementation partners, housing owners, and community stakeholders, delivering monthly program updates to Energize Delaware and maintaining regular communication on program impact.
• Foster strong relationships with affordable housing developers, owners, and property managers to promote participation.
• Collaborate with internal technical experts across engineering, building decarbonization, green building services, and field services staff to ensure smooth program delivery and team resourcing, including weekly status meetings.

Program Design and Project Management

• Support program design refinements based on data analysis, market feedback, and policy updates.
• Develop and improve processes and systems to enhance program efficiency.
• Manage project pipelines and ensure timely completion and incentive disbursement.
• Ensure QA/QC procedures are followed and all technical documentation meets program standards for the processing of incentives, program administration fund management, and billing review.

Outreach, Marketing, & Participant Support

• Lead outreach and recruitment strategies to engage eligible multifamily properties.
• Engage internal teams on project pipeline management.
• Oversee creation of marketing and educational materials for community engagement.
• Provide responsive and accessible customer service to participating owners and contractors.

Data, Reporting, & Evaluation

• Develop and maintain data-driven performance tracking systems (energy savings, budget performance, and stakeholder engagement) in collaboration with other team members;

Other Duties

• Perform policy, market, and program analysis to drive continuous improvements in program design, efficiency, scalability, and impact.
• Support organizational and program development by representing New Ecology at conferences, identifying grant opportunities, preparing grant proposals and writing case studies to create new opportunities to expand New Ecology’s visibility and impact in the region.
• Provide program coordination, including facilitating weekly status meetings and maintaining project milestones and reporting;

The ideal candidate will come with experience in program administration and project management, with the ability…