Environmental Services Supervisor Day Shift - Wilmington Campus

Christiana Care is seeking an experienced and motivated Environmental Services (EVS) Supervisor to provide frontline leadership for Environmental Services caregivers responsible for maintaining a clean, safe, sanitary, and hospitality-driven hospital environment.

Reporting to the Manager of Environmental Services
, the EVS Supervisor is responsible for daily operations, caregiver development, environmental hygiene, patient experience, infection prevention initiatives, regulatory compliance, and departmental performance. This highly visible leadership role partners closely with Nursing, Infection Prevention, Facilities, Patient Experience, and other operational teams to ensure exceptional service delivery and outstanding patient outcomes.

• Lead, coach, mentor, and develop EVS caregivers and Service Leaders.
• Foster caregiver engagement, accountability, succession planning, and professional growth.
• Support hiring, onboarding, performance management, quarterly check-ins, and annual evaluations.
• Lead daily operational huddles and communicate organizational priorities, safety initiatives, and department goals.

• Oversee daily environmental services operations across assigned areas.
• Monitor bed tracking systems and EVS response-time performance.
• Ensure compliance with cleaning, disinfection, isolation, and discharge-cleaning standards.
• Conduct environmental hygiene audits and routine leadership rounding.
• Oversee waste management processes and regulatory compliance.
• Manage supply inventories, equipment maintenance, and operational readiness.

• Conduct patient rounding to evaluate cleanliness and identify opportunities for improvement.
• Serve as a visible leader who actively engages patients, caregivers, and clinical partners.
• Address patient concerns promptly and lead service recovery efforts.
• Promote Christiana Care's values and service culture through exceptional customer service.

• Lead readiness activities for Joint Commission, CMS, OSHA, Department of Health, and other regulatory surveys.
• Monitor quality indicators, patient satisfaction, productivity, safety, and financial performance metrics.
• Use operational data to identify trends and implement performance improvement initiatives.
• Collaborate with Nursing, Infection Prevention, Facilities, Safety, Transportation, Food & Nutrition Services, and Patient Experience leaders to improve outcomes.

• Assist with budget planning and workforce planning activities.
• Monitor labor productivity, overtime utilization, supply expenses, and contract services.
• Prepare staff schedules and coordinate payroll-related activities.

• High School Diploma or GED.
• Three to five years of Environmental Services experience, preferably within healthcare.
• Previous leadership, supervisory, or team management experience.
• Strong knowledge of environmental hygiene, infection prevention practices, and healthcare cleaning standards.
• Excellent communication, organizational, and problem-solving skills.

• Associate degree or higher.
• Certified Healthcare Environmental Services Professional (CHESP) certification (or eligibility to obtain).
• Experience with EVS software systems and healthcare operations.
• Bilingual skills (English/Spanish) are a plus.

• Strong leadership, coaching, and performance management skills.
• Ability to build positive relationships across multidisciplinary teams.
• Knowledge of healthcare regulatory and accreditation standards.
• Proficiency with Microsoft Office applications and technology…