Global Head HR Service Delivery

Job-:
Human Resources

Location:

Wilmington, DE, United States; LONDON, United Kingdom Workplace:
Hybrid

Schedule:

Full time Posted:
Closes:
Global Head HR Service Delivery About the Role The Vice President, HR Service Delivery is a senior global leadership role responsible for shaping, scaling, and modernizing the delivery of core People & Culture services across the enterprise. This role is pivotal in driving a seamless, compliant, and high-impact employee experience that supports business performance, retention, and long-term growth. This leader translates enterprise priorities into integrated service delivery strategies and operational excellence across a complex, global organization.

The role oversees critical HR and enterprise support functions including:

Global Payroll Global HR Operations Internal AuditsCSC Sustainability Programs People & Culture Project Management Office (PMO) Communication Strategy and Execution The VP leads globally distributed teams and ensures consistent, high-quality service delivery across regions, balancing global standards with local regulatory and cultural requirements. , By modernizing service delivery and integrating global functions, the VP will help shape a consistent, scalable, and future-ready People & Culture organization.

Key Responsibilities Strategic Leadership & Service Delivery Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities.  Lead the transformation toward a modern, scalable, and digital-first service delivery model (e.g., shared services, automation, AI-enabled processes).Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes.

Embed continuous improvement methodologies to drive efficiency, cost optimization, and employee satisfaction.

Functional Leadership Provide executive oversight and strategic direction for global functions:

Payroll:
Ensure accurate, timely, and compliant payroll operations across all jurisdictions.

Sustainability Programs:
Advance CSC’s sustainability strategy by embedding ESG principles into people practices and operations.

People & Culture PMO and Communications:
Drive disciplined execution of HR initiatives and enterprise-wide change programs

Communication Strategy & Execution:  Ensure clear and impactful internal communications.

Global Facilities Management:
Oversee global workplace strategy, ensuring safe, efficient, and future-ready environments that support CSC culture and employee experience.

Operational Excellence & Governance Establish and monitor KPIs and SLAs to measure performance, including timeliness, compliance, service quality, and cost effectiveness.

Ensure global compliance with regulatory requirements, internal controls, and governance frameworks.

Build on current reporting and analytics capabilities to track service performance and inform decision-making.

Drive risk mitigation strategies across all operational areas.

People Leadership Lead, develop, and inspire high-performing, globally dispersed teams. Foster a culture of accountability, collaboration, and innovation.

Build leadership capability within teams through coaching, succession planning, and talent development.

Manage complex, matrixed relationships across geographies and business units.

Stakeholder Engagement & Influence Influence decision-making through data-driven insights, business acumen, and strong executive presence. Partner cross-functionally (Finance, IT, Legal, Operations) to ensure integrated service delivery.

Effectively communicate the business value of HR services by linking performance outcomes to business results. Transformation & Innovation Champion modernization of HR service delivery through technology,…