Sr Mgr System Ops Wilmington

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Date:
Oct 15, 2026

Location:

Wilmington, DE, US, 19801

Company:
Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Manage the operation of the System Operations Locomotive Desk functions including distribution of all locomotives to ensure sufficient power is at facilities for train operations. Ensures that locomotives are available for Charter and other Special Trains, Emergency Response Training and Test Trains. Indirectly responsible to take a leadership role in the operating issues at CNOC that fall under System Operations, i.e., oversight and supervision of the System Operations duty officers, equipment and space control, freight services and special projects.

• To provide quality service and reduce costs through efficient utilization of locomotive power.
• This position is responsible for authorizing the use of freight locomotives when necessary and ordering emergency fuel.
• Takes a leadership role during service disruptions to develop alternative operating plans for locomotives throughout the Amtrak System.
• Provides guidence to field personnel with respect to locomotive issues.
• Serves as the System Operations representative on locomotive related Teams to reduce costs and enhance revenue through effective locomotive distribution practices.
• This position is responsible for achieving high levels of customer satisfaction, maximizing revenue, and controlling costs, through the efficient utilization of locomotive resources.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• Demonstrated leadership skills, excellent public speaking, verbal and written communication skills, problem-solving and excellent administrative skills.
• Proven ability to interface effectively with all internal and external contacts.
• Some experience in working with multiple team members, including senior staff.
• Strong organization and planning skills.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 11 years of relevant work experience.
• Experience in railroad operations working in a tactical ops in a command/control environment.
• Past successful experience in management of large, complex projects preferred.
• Experience with managing people a plus.

• Demonstrate ability to motivate teams and achieve results through effective leadership
• Proficient in facilitating meetings, presentations, and interviews to foster clear communication and collaboration
• Skilled in conflict resolution, time management, and conducting research to overcome challenges
• Proficient in Arrow, Rail-Res, Rail-Res Stars, Excel, Cis-Prod, Business Objects,…