Americas Regional Customer Experience Manager

첨단 전자 산업의 다음 도약을 이끌 준비가 되셨나요? 빠르게 진화하는 기술과 연결의 시대, 성공을 이끄는 문제 해결에 함께 하길 원하신다면 Qnity 에서 당신의 문제 해결 능력, 열정과 창의력으로 전자산업의 다음 도약을 함께 만들어 가세요.

Qnity 는 첨단 전자 및 하이테크 산업을 위한 글로벌 선도 소재 솔루션 리더이자, 새로운 가능성에 도전하고 함께 성장하는 팀입니다. 우리는 기술의 한계를 넓히고, 최첨단 기술을 현실로 만드는데 기여하고 있습니다. 미래를 앞서 생각하고 경계를 넘는 도전자, 그리고 다양한 시각을 가진 당신을 기다립니다. 세상을 더 빠르게 연결하는데 중요한 역할을 하는 Qnity 에서 당신의 커리어를 시작하고 도약하세요.

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.

Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.

• Build, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.

• Achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
• Lead issue resolution, escalation management, and continuous improvement efforts.
• Ensure compliance with company policies, regulations, and control requirements.

• Translate global Customer Experience strategies into impactful regional action plans.
• Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
• Identify and scale best practices across the organization.
• Drive innovation through benchmarking, analytics, and data-driven decision-making.

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order-to-cash processes, customer relationship management, and service operations.
• Proven success leading leaders and influencing across complex, matrixed organizations.
• Strong strategic thinking, business acumen, and stakeholder management skills.
• Experience driving transformation, operational improvements, and business results.
• Ability to thrive in a global, fast-paced environment.
• Electronics industry experience is a plus.
• APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally (approximately 30%).

Why Join Us?

This is an opportunity to shape the future of customer experience across the Americas, influence key business decisions, and lead transformational initiatives that create meaningful impact for customers, employees, and the business. If you are a strategic, customer-focused leader who thrives on driving change and delivering results, we'd love to hear from you.

Qnity은 기회균등 고용주입니다. 자격에 부합하는 지원자라면 인종, 피부색, 종교, 신념, 성별, 성적 지향성, 성적 정체성, 기혼 여부, 출신 국가, 나이, 재향군인 지위 유무, 장애 유무…