AVP - Airlines Partnership Segment Lead

As an AVP
- Airlines Partnership Segment Lead, you will support the development and implementation of our innovation agenda for our key strategic airlines partners, with a focus on driving growth and improved experiences across the entire lifecycle of the customer. You will help translate strategies into deliverables, assist with the development of business requirements, and oversee the end-to-end execution. You’ll be a key connector between internal teams and external partners, ensuring seamless execution of large-scale strategies while operating in a controlled manner.

To be successful as an AVP
- Airlines Partnership Segment Lead, you should have:

• Experience in both internal and external relationship management.
• Experience in project management and process oversight.
• Ability to support large-scale strategies tailored to partner goals with an understanding of the big picture.
• Familiarity with cobranded product dynamics, especially in industries like financial services, travel, or retail.
• Experience in P&L oversight for strategic partners.

Some other highly valued skills may include:

• Ability to collaborate effectively with teams in varying internal lines of business (partnership, marketing, technology, controls, legal, etc.) to ensure aligned and timely execution.
• Experience with large-scale projects that span across multiple touchpoints in the customer journey and internal processes.
• Ability to be flexible and juggle multiple priorities while maintaining quality and speed.
• Attention to detail to ensure accuracy, compliance, and seamless execution.
• Ample written and verbal communication skills. Client-facing experience is preferred.

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Wilmington, DE.

To manage partnership relationship management and set the strategic direction. Provide support to the bank's senior management team, and to manage partnership relationship management risk across the organisation.

• Development of strategic direction for partnership relationship management, including the implementation of up to date methodologies and processes.
• Management of partnership relationship management, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
• Relationship management of partnership relationship management stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for partnership relationship management.
• Management of partnership relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s partnership relationship management and compliance functions..
• Monitoring the financial performance of the partnership relationship management department, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.…