Sr. Director of Global Client Operations - Digital Brand Services

Location:

Wilmington, Delaware

Hours:

Hybrid, Monday-Friday, 8 am to 5 pm

Digital Brand Services (DBS) partners with the world’s leading enterprises to protect, optimize, and manage their digital presence. As a trusted advisor to global brands, we deliver comprehensive domain management, digital risk protection, and cybersecurity solutions that help organizations navigate an increasingly complex and evolving threat landscape.

Backed by more than a century of experience serving corporate clients, DBS combines deep expertise with innovative technology to safeguard critical digital assets, strengthen brand integrity, and enable business growth. Our mission is to empower organizations to operate with confidence, resilience, and trust in the digital economy.

We are seeking an accomplished and visionary senior leader to join our Global Operations Leadership Team. This role presents a unique opportunity to influence enterprise-wide strategy, lead high-performing global teams, and play a critical role in shaping the future of our operations organization.

Reporting to the Senior Vice President of Global Operations, the Sr. Director of Client Operations will be a key member of the Senior Operations Leadership Team, overseeing fulfillment, billing, invoicing, and vendor management. In close partnership with the Client Services organization and shared services teams, this function is responsible for delivering world-class service and supporting organic growth across the Digital Brand Services organization.

Leading a global organization, this individual will provide executive oversight for critical operational functions, foster a culture of accountability and continuous improvement, and ensure the consistent delivery of exceptional client experiences. The role requires a balance of strategic thinking, people leadership, and operational rigor, with a focus on scaling capabilities, accelerating performance, and enabling long-term business growth.

You will be expected to operate with a client-centric mindset, leveraging strong financial acumen, analytical rigor, and business insight to evaluate opportunities and risks across the organization. This leader will synthesize data from multiple sources, identify trends and interdependencies, and make informed recommendations that drive strategic and operational outcomes. Success in this role requires the ability to influence and negotiate across a broad stakeholder landscape, balancing competing priorities while delivering solutions that support both client and business objectives.

• Shape and execute the operational strategy for the business, ensuring alignment with organizational priorities, growth objectives, and client expectations.
• Serve as a strategic thought partner to leadership, leveraging data, market insights, and business trends to inform decision-making and influence organizational direction.
• Lead a global organization through leaders, fostering a high-performance culture focused on accountability, innovation, collaboration, and continuous improvement.
• Partner with executive and cross-functional stakeholders to align operational initiatives with broader business goals, client needs, and growth strategies.
• Leverage enterprise-wide metrics, financial performance indicators, client data, and operational analytics to assess business health and guide strategic investments and priorities.
• Demonstrate strong financial acumen through ownership of budgets, resource planning, forecasting, and investment decisions, ensuring operational effectiveness while delivering business value.
• Drive the achievement of key business…