Sr Case Management Specialist Wilmington

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Location:

Wilmington, DE, US, 19801

Company:
Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This role provides active management of Amtrak injured workers from the day of injury through their return to work s role is the point of contact for the injured worker, the manager, and the medical management team(vendor) and to ensure any one returning to work has the appropriate medical evaluation and clearances or to refer inconsistencies to Sr Manager or Medical Director.

This role identifies transitional duty for Amtrak injured workers so that they can return to productive paid employment as they recover from their on-duty-injuries and refers those who are not able to return to their positions to the ADA process.

Coordinate with injured employees, their supervisors, occupational health carevendorand health care providers inidentifyingthose jobs that can bemodifiedto fit the employee’s medical restrictions until they can return to work full duty.

Performs case management for injured workers. Reviews all medical documentation to ensure the employee has been medically released to return to his or her position by the treating doctor without restrictions. Escalates any concerns about fitness for duty to the Corporate Medical Director. Once the Sr Case Manager has the reviewed the release, they will send the request for the Return to Work(RTW) drug tests to the Return to Work coordinator.

Works with the injured workers, the supervisor, the external medical management vendor and treating health care providers to identify when an injured employee may return to work and to facilitate transitional duty where appropriate. Ensures uniform implementation of Right Care Day 1 (RCD1) policies and processes and adherence to HR policies as it relates to leave and return to work.

Identifies Transitional Duty assignments where appropriate:
Uses clinical knowledge and/or experience to anticipate eligibility for transitional duty (e.g. return to usual position within 90 days). Uses knowledge of Amtrak positions to identify possible alternate work opportunities. Works with supervisors and labor organizations to develop transitional duty assignments within Amtrak, and where possible, with non-profit organizations, for employees who have physical restrictions but are expected to return to duty at their own position within 90 days.

Track injured employees' attendance and recovery progress, overseeing their transition tomodifiedduties or alternative work, and coordinating their return to full duty with relevant stakeholders.

Ensures effective communication about injured worker status with appropriate parties:
Provides anticipatory guidance to managers and Claim adjustor on duration of employee absence and…