Bartender​/Sheraton Suites Wilmington

Job Overview

The Lounge Bartender plays a vital role in guest satisfaction at the bar, utilizing mixology skills, customer service abilities, and entertainment flair to provide guests with an outstanding experience. They expertly prepare and serve drinks, engage with guests, and enhance the overall atmosphere of the establishment.

• Beverage Preparation:
  Skillfully mix and serve a wide range of alcoholic and non‑alcoholic beverages, including cocktails, beers, wines, and specialty drinks, while adhering to established recipes and standards.
• Menu Knowledge:
  Possess an in‑depth knowledge of the drink menu, ingredients, flavor profiles, and presentation. Make recommendations to customers based on their preferences.
• Customer Interaction:
  Engage with customers in a friendly and professional manner, take drink orders, offer suggestions, and provide a personalized experience.
• Presentation:
  Ensure drinks are visually appealing and well‑presented, using garnishes and glassware appropriately to enhance the overall drink experience.
• Bar Setup and Maintenance:
  Prepare the bar area for service, ensuring all necessary tools, ingredients, and supplies are available. Keep the bar area clean and organized throughout the shift.
• Cash Handling:
  Process payment transactions accurately, manage tabs, and handle cash and credit card transactions. Maintain an organized cash register and provide accurate change.
• Entertainment and Engagement:
  Provide entertainment and engage with customers by offering recommendations and creating a lively atmosphere. Tend to guests at the bar, making them feel welcomed and valued.
• Inventory Management:
  Monitor and manage beverage inventory, restock supplies as needed, and report shortages to management. Assist with inventory counts and ordering.
• Compliance:
  Adhere to all relevant laws and regulations regarding the sale and consumption of alcohol. Verify customer age and refuse service to underage or intoxicated individuals.
• Collaboration:
  
  Work closely with other staff members, including servers, kitchen staff, and management, to ensure seamless service and guest satisfaction.

• Previous experience as a bartender or in the hospitality industry is preferred.
• Strong knowledge of mixology, cocktail recipes, and beverage presentation.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Good communication and active listening skills.
• Basic math skills for cash handling and order processing.
• Familiarity with relevant health and safety regulations.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Physical work is a primary part of many hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Work may involve exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises. Following safety precautions and using protective equipment is required.

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Amazing hotel discounts to any property in the TPG portfolio and much more!

* Benefits vary by location*

Part‑time benefits also available!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis prohibited by law.

Entry level

Full‑time

Management and Manufacturing

Hospitality