Retail Cosmetics Sales Counter Manager - MAC, Concord Mall

Retail Cosmetics Sales Counter Manager – Concord Mall

Full‑time. Join Macy’s as a Counter Manager leading a dynamic team of Beauty Advisors to deliver personalized beauty consultations and drive sales for a specific cosmetics brand.

$16.50/hr – $25.50/hr

As Counter Manager, you will lead a team, manage all aspects of a cosmetics brand, deliver exceptional hospitality, create meaningful customer connections, meet and exceed sales goals, analyze performance, execute vendor events, oversee stock presentation, hygiene standards, and team performance.

• Lead the team through action, welcoming customers, building lasting relationships.
• Maintain a shoppable space, ensuring testers clean, signage current, displays reflect brand standards.
• Coach team to share loyalty benefits, ensuring customers leave with everything they need.
• Model collaboration and care, supporting peers to serve customers and communities.
• Analyze daily, weekly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to: understand and communicate effectively with customers, co‑workers, and supervisors; read and understand employment policies and safety rules/procedures in English.
• Understanding of computers and technology for cash register transactions.

• Talk, lift, constant moving, standing, and reaching with arms and hands.
• Stand ≥ 2 hrs, lift ≥ 25 lbs., stoop, kneel, crouch, and climb ladders, reach above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Use computers and handheld equipment, cash register, and process transactions.

• Competitive pay and performance‑based incentives.
• Annual merit review.
• Merchandise discounts.
• 401(k) match.
• Health, vision, dental, life, disability insurance.
• Paid time off and eight paid holidays.
• Employee Assistance Program with counseling and financial advice.
• Community volunteer opportunities and Colleague Resource Groups.

Macy’s is an inclusive work environment, celebrating more than 160 years of retail tradition. We invite you to join a team dedicated to customer service, operational excellence, and community impact.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement.