Account Manager

The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client’s business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services.

The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations.

The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.

Key skills for this position include excellent discovery, sales, communication, and account management skills.

• Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:

• Expand the use of Cornerstone’s solutions within new areas of the business

• Expand the breadth of Cornerstone’s footprint to include additional products and capabilities

• Create a talent management strategy for/with your customers

• Identify services opportunities as needed

• Drive renewals for your assigned book of accounts

• Drive customer satisfaction and referenceability

• Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.

• Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers’ business or subsidiaries.

• Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.

• Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.

• Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.

• Guide and advise customers on how they can benefit from the use of new software solutions and services.

• Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.

• Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.

• Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD’s business needs.

• Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.

• Uncover opportunities for increased customer base growth and potential adoption of other services.

• Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer’s long‑term success and further adoption of CSOD services as appropriate.

• Access, analyze, present customer reports to draw conclusions and provide recommendations

• 5+ years of Account Management experience

• Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.

• The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre‑sales…