Xfinity Retail Sales Consultant

Job Overview

Xfinity Retail Sales Consultant at Comcast

Position summary:

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world‑class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on the team.

• Passionately represents products and services by sharing and demonstrating product and sales know‑how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer‑first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
• Other duties and responsibilities as assigned.

• Education:
  
  High School Diploma / GED
• Experience:
  
  2-5 years relevant work experience
• Skills:
  
  Customer focus, effective communication, teamwork, persuasion, problem solving, and resilience
• Note:
  
  Flexible work schedule including evenings, weekends, holidays, and potential travel to alternate stores as needed
• Physical:
  Ability to lift up to 25 pounds and stand for extended periods

• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Sales and Business Development
• Industries: IT Services and IT Consulting, Technology, Information and Internet, Telecommunications

• Base pay: $18.00 per hour
• Estimated Total Target Compensation: $25.69 per hour (base pay plus targeted commission)
• Commission opportunities; benefits as part of Comcast’s compensation and benefits package

The application window is 30 days from the date the job is posted, unless the number of applicants requires earlier closure.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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