Lexus Technology Specialist

Job Description

Lexus of Wilmington is excited to introduce an innovative new opportunity for a Vehicle Technology Specialist
-a customer-focused role designed for someone who enjoys technology, connecting with people, and making their experience exceptional. Forget the pressure of traditional sales! As a Vehicle Technology Specialist, you'll become a trusted resource for our customers, helping them understand the technology, features, and capabilities of their Lexus while supporting both our Sales and Service teams. You'll receive comprehensive training, build valuable automotive knowledge, and have a clear path for career growth.

If you're a self-starter who loves learning, has a passion for delivering outstanding customer service, and is ready to build a career with a company that invests in its people, this could be the opportunity you've been looking for! Ready to put your passion for technology and people to work? Join Lexus of Wilmington and help us create an exceptional Lexus experience-one customer at a time!

• Serve as a dedicated customer advocate, playing a crucial role in shaping the customer experience to build brand loyalty
• Acquire and stay up to date with product knowledge on vehicles and technology, to provide comprehensive presentations that demonstrate the "Features and Benefits" of the purchased vehicle, during delivery and the post-delivery "Encore" interaction
• Act as a liaison between the customers and the respective in-store departments including:
  Sales, Service, F&I and Parts
• Utilize creative marketing and communication strategies in follow-up communication with customers through our CRM system, including email marketing and creating customer training videos
• Assist sales to track and review customer interactions to strive to increase Customer Satisfaction Index (CSI) scores
• Responsible for other duties as assigned and/or required by business need

• Demonstrated strong verbal and written communication skills to confidently interact with customers; be approachable, a good listener and empathetic
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results through superior customer service skills
• Ability to work well in a process-driven environment, attention to detail is a must
• Great attitude with a high-energy personality
• 1 year in an upscale, retail or customer-centric environment preferred
• Professional appearance and outstanding work ethic
• High school diploma or GED required
• Must have clean driving record with no more than two moving violations
• Basic MS Office knowledge, computer software, internet proficiency and general mathematic skills
• Ability to work flexible schedule, nights and weekends included

• traditional healthcare
• training
• career advancement
• financial benefits
• Employee Purchase Program
• Next Mile scholarship program for employees and family members
• Employee Assistance Program

We call it the Mile One Employee Advantage! In addition to the benefits above, Mile One Autogroup offers various programs for employees and families.

Mile One Autogroup is an equal opportunity employer, and we maintain a drug‑free work environment.

Certain positions require the use of mobile‑based authentication to access Mile One systems, applications, or information. Employees in these positions must be able to meet Mile One's applicable technology and information security requirements, which includes access to a compatible mobile device and the use of Mile One-approved authentication or security applications.

HEGE
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