Senior Social Worker – HealthCare Homeless Veterans; HCHV Coordinator

Summary

The Senior Social Worker – Health Care for Homeless Veterans (HCHV) Coordinator is assigned to the Wilmington VA Medical Center and is a member of the homeless care team who provides services to homeless veterans throughout Delaware. The coordinator collaborates with team members who provide supportive housing case management, transitional living, and Veterans justice outreach as part of other VA Homeless programs.

Open: 12/22/2025 to 01/05/2026

Salary: $101,628 to $132,122 per year

Pay scale & grade: GS 12

Location:

Wilmington, DE

Remote work:
No

Telework:
No

Travel required:

75% or less – may be expected to travel

Relocation expenses reimbursed:
No

Appointment type:
Permanent

Work schedule:

Full‑time, Monday – Friday 8:00 am – 4:30 pm

Service:
Excepted

Promotion potential:
None

Job family (Series): 0185 Social Work

Supervisory status:
No

Security clearance:
Not Required

Drug test:
No

Position sensitivity and risk:
Non‑sensitive (NS)/Low Risk

Financial disclosure:
No

Bargaining unit status:
No

Announcement number: CBSZ-AG

Control number:

• Open to the public: U.S. Citizens, Nationals or those who owe allegiance to the U.S.

The 2‑page Resume requirement does not apply to this position.

• Serve as the Medical Center’s primary point of contact for homeless outreach services.
• Develop and maintain service delivery systems for homeless veterans, including collaboration with other agencies and building a multidisciplinary treatment team.
• Ensure veterans are eligible for VA services.
• Act as the Primary HCHV Contract Liaison and monitor contract compliance, serving as COR, backup COR, or collaborating with a COR as required; maintain required COR training every 2 years.
• Collaborate with primary COR to maintain budget awareness and contract spending knowledge throughout the performance period for each contract.
• Coordinate with VA and community agencies, organizations, and groups to learn of current services, resources, and/or benefits available for homeless veterans; participate as a member of Housing Alliance CoC.
• Collect and submit veteran information as outlined by VA Homeless Operations Management and Evaluation System (HOMES) formats and procedures.
• Work with hospital’s multidisciplinary teams and community agencies to develop more effective ways of delivering healthcare services to homeless veterans.
• Review admissions and discharge records of veterans using VA‑contracted emergency shelters, ensure accuracy of bills submitted by the contracted shelters, and certify bills.
• Monitor the homeless hotline and ensure all calls are responded to within 24 hours for urgent calls and 72 hours for routine calls.
• Conduct psychosocial assessments to determine needs of veterans and family members.
• Participate in discharge planning with VA colleagues to ensure homeless veterans on the medical floor are provided with a safe, living arrangement for discharge.
• Develop therapeutic relationships with Veterans to remove psychosocial barriers and establish plans to achieve and sustain permanent housing.
• Provide ongoing therapeutic intervention with the patient and significant other to assist them in dealing with mental health, aging, illness, disability, loss, and grief.
• Assist veterans with transportation needs to attend VA and other social service‑related appointments via bus tickets, GSA Vehicle, etc.
• Advocate for veterans encountering problems obtaining services from the VA and other agencies, linking them to resources.
• Provide consultation/education to veterans and families on community resources, advance directives, and VA benefits.
• Act as a consultant to other team/staff members and liaison between VA and community resources, including marketing and public relation duties.
• Address Advance Directives and Organ Donation in accordance with the standards of the work area.
• Provide wellness/prevention education and facilitate patient/family support groups as appropriate.
• Participate in committee assignments as deemed necessary by the service manager.
• Maintain data and statistical compilations to comply with JCAHO, CARF, VA, and medical center policy and procedures.

• Must be a U.S.…