Judicial Operations Manager

This is the management level, responsible for managing and supervising the work of judicial case management staff to ensure the timely and efficient progression of court cases. This level is distinguished from previous levels by overseeing case management operations through supervisory staff that directly report to this class and making decisions on complex and unusual challenges. Employees represent court operations in the testing of pilot programs as a subject matter expert and implementing new programs as a result of legislation.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Assesses case filings to determine placement in case track/program or recommends referral to alternative case tracks.
• Serves as a liaison with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to coordinate various activities, respond to inquiries, and explain court case processes and procedures.
• Creates and maintains case files ensuring that the files are accurate and complete.
• Monitors and coordinates case activity through multiple legal events and processes, tracks case events/status, anticipates case flow problems and causes for delay, and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow.
• Researches case files, records, and other sources of information, and coordinates with internal/external resources, to ensure accuracy of case data, resolve issues or complaints, and prepare and issue court documents.
• Coordinates case activity and events with judicial officers, attorneys, law enforcement agencies, and litigants.
• Advices judicial officers regarding various case events that ultimately lead to final case disposition.
• Establishes and maintains contacts with the legal community, other agencies and courts/units, both internally and externally, to ensure case flow is expedited.
• Attends court proceedings which may include annotating on court worksheets, creating automated sentence orders, facilitating data entry, swearing in witnesses, and marking evidence.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve and report on data.
• Arranges delivery for legal paperwork and/or other correspondence.
• May manage court calendars or other schedules including duties such as scheduling within guidelines, coordinating parties, rescheduling, and generating notices.
• Performs other related duties as required.

JOB REQUIREMENTS for Judicial Operations Manager

• Three years’ experience in managing cases as they move through the legal process.
• Three years’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Three years’ experience in narrative report writing.
• Six months’ experience in staff supervision.

Applicants must be legally authorized to work in the United States.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call . TDD users should call the Delaware Relay Service Number for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.