Truck Service Advisor

Travel Centers of America has been serving professional truck drivers and motorists for over 50 years, providing fuel, food, truck maintenance, and essential services across the country.

Our company is driven by a passionate team focused on expanding our network, implementing cutting‑edge technology, and advancing sustainability initiatives. From our locations nationwide to our headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success, offering endless career opportunities for those eager to grow and shape the future of travel centers.

The Truck Service Advisor (TSA) works with a team of nearly 3,000 technicians across 280 locations. As a TSA, you provide first‑rate service to customers, relying on extensive product knowledge, writing work orders, suggestive selling, and handling over‑the‑counter transactions to ensure customers return better than they came.

• Work in a fun, trusting environment focused on exceeding customer expectations.
• Have extensive knowledge of the products we sell and the services we provide.
• Use strong suggestive selling skills to generate revenue, influencing customers professionally with high integrity.
• Write, detail, and process work orders and OTC transactions; properly create an ETA work order; secure purchase orders; prepare and communicate quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end‑of‑shift drop and shift report; understand various payment types.
• Ensure cleanliness of service counters, showroom, and customer restrooms.
• Maintain safety for customers and team members.

• A dedicated individual who collaborates well and is excited to join our team.
• High School Diploma or GED.
• Good verbal and written communication skills.
• Previous cashier or customer service experience; repair or parts shop experience preferred.
• Professional presentation to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Flexibility to work nights, weekends, and some holidays in various conditions.
• A valid driver’s license.

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• Wide variety of technology, travel, food, and fuel discounts.
• Opportunity for growth and advancement with company‑paid training.

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Our travel centers serve thousands every day; we elevate every traveler by celebrating individualism. Travel Centers of America is a proud equal‑opportunity workplace, committed to providing a workplace that values diversity across all protected categories.

Regularly required to talk and hear. Standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive use of legs are done occasionally. Occasionally required to lift up to 50 lbs and/or move heavy objects. Requires close, distance, color, peripheral, and depth vision, and ability to adjust focus. All performed with or without reasonable accommodation.

Employees may be exposed to outdoor elements in all seasons, fumes, particles, moving mechanical parts, vibration, and loud noise. Exposure to dirt, dust, grime, grease, oil, gas, and high‑concentrated cleaning solutions may occur.

This job description may not list all duties for this position. The incumbent may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This is not a contract for employment; either party may terminate employment at any time, for any reason.

Travel Centers of America is an Equal Employment Opportunity employer. We encourage all qualified candidates to apply.