UX Researcher

Who we are

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

We are looking for a Staff UX Researcher with 8 years of professional experience to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for our supply chain robotics solutions. The ideal candidate will have a deep understanding of user-centered design principles, experience working with complex technical systems, and a proven track record of translating research insights into practical design solutions.

You will collaborate with cross-functional teams, including product managers, engineers, and designers, to ensure our robotic systems are intuitive, efficient, and aligned with user needs.

• Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.
• Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.
• Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.
• Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers and engineers to integrate research insights into product design and development processes.
• Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.
• Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies and robotics advancements to ensure cutting-edge approaches to user experience design.
• Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.

• Experience: Minimum of 8 years of professional experience in UX research, focus on complex technical systems, preferably in robotics, automation or supply chain industries.
• Education: Bachelor’s degree in Human-Computer Interaction, Anthropology, Psychology, Design or a related field. A Master’s degree is a plus.
• Technical
  
  Skills:
  
  
  • Proficiency in UX research methodologies (e.g. contextual inquiry, usability testing, surveys, card sorting).
  • Experience with tools such as Figma, Sketch or similar for creating workflows and prototypes.
  • Familiarity with data analysis tools (e.g. SPSS, Tableau or Excel) for quantitative research.
  • Knowledge of supply chain operations or robotics systems is highly desirable.
• Soft Skills:
  • Exceptional communication and presentation skills to articulate research findings to diverse audiences.
  • Strong analytical and problem-solving skills to translate complex data into actionable insights.
  • Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Preferred Qualifications:
  • Experience working in a supply chain, logistics or robotics company.
  • Familiarity with designing interfaces for hardware-software integrated systems.

• Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale and food & beverage companies. Applying next‑gen technology, high-density storage and machine learning to solve today’s complex…