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Senior Technical Support Engineer II — API & UNIX Expert

Listing for: Tracelink
Full Time position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cybersecurity, Network Security
Salary/Wage Range or Industry Benchmark: 39000 - 51000 USD Yearly USD 39000.00 51000.00 YEAR

Job Description & How to Apply Below

Trace Link is seeking a technical support professional to help customers resolve issues and optimize use of our Agentic Business Network platform. You will document problems, perform analyses, and collaborate with Product, Engineering and QA to ensure timely resolutions.

The role requires 3–5 years in technical support, a BS in CS, UNIX scripting, and experience with Java APIs, XML/EDI/CSV, AS2, SFTP, and Web Services. On-call rotations and knowledge-article creation are part of the duties.

Are you ready to take on the Senior Technical Support Engineer II — API & UNIX Expert role at Tracelink?

As a Senior Technical Support Engineer II — API & UNIX Expert, you will play an important part at Tracelink in Wilmington, MA, United States.

We invite applications for the Senior Technical Support Engineer II — API & UNIX Expert position located in Wilmington, MA, United States.

Position Requirements

10+ Years work experience
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