Dispatch Supervisor

Join to apply for the Dispatch Supervisor role at Optima Overnight

This range is provided by Optima Overnight. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $25.00/hr

• Lead Dispatch Operations:
  Supervise and coordinate daily dispatch operations, ensuring smooth communication and operational efficiency.
• Driver Scheduling:
  Assign and schedule drivers based on route requirements, driver availability, and customer needs to optimize fleet usage.
• Route Optimization:
  Plan and adjust routes to ensure the most efficient and cost‑effective transportation, considering traffic conditions, weather, and customer timelines.
• Monitor Fleet Performance:
  Track and monitor vehicles in real time, ensuring that all deliveries are completed on time and in compliance with safety regulations.
• Customer Communication:
  Communicate directly with customers to provide updates on delivery status, address concerns, and ensure service satisfaction.
• Problem Resolution:
  Handle operational challenges such as delays, accidents, and equipment malfunctions, quickly resolving issues to minimize disruption.
• Compliance & Safety:
  Ensure all drivers adhere to transportation laws, safety standards, and company policies, including DOT regulations.
• Training & Mentorship:
  Provide leadership and guidance to dispatchers, training them on operational procedures, customer service expectations, and problem‑solving techniques.
• Documentation & Reporting:
  Maintain accurate records of deliveries, driver activity, and any operational issues for reporting and analysis purposes.
• Collaboration:
  
  Work closely with the operations, maintenance, and customer service teams to ensure seamless coordination and service delivery.

• Experience:
  
  Minimum 5 years of experience in dispatching or a related role within the transportation industry.
• Leadership
  
  Skills:
  
  Proven experience leading and mentoring a team, with a strong ability to manage multiple tasks and prioritize effectively.
• Technical Proficiency:
  Familiarity with dispatch software, GPS tracking systems, and routing optimization tools.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with drivers, customers, and team members.
• Problem‑Solving:
  Strong analytical and troubleshooting abilities, with a proactive approach to resolving logistical challenges.
• Knowledge of Transportation Regulations:
  Knowledge of DOT regulations, safety compliance, and operational best practices.

• Strong organizational and time management skills
• Ability to work under pressure in a fast‑paced environment
• Ability to make quick decisions and handle emergencies effectively
• Proficient in Microsoft Office Suite and dispatch software tools
• Ability to maintain a calm and professional demeanor during stressful situations

• Ability to lift up to 40lbs, stand for long periods of time, push or pull up to 40lbs.
• Flexibility to work irregular hours or shifts, including weekends and holidays as needed.

Not Applicable

Full‑time

Management and Manufacturing

Transportation, Logistics, Supply Chain and Storage

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