Service Advisor

Service Advisor role at BMW of Wilmington

BMW of Wilmington, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

$60,000.00/yr - $80,000.00/yr

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits-agency, including health care options (medical, dental, vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.
• Values‑driven culture built on integrity, professionalism, excellence, and teamwork.

• аммо genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team‑player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast‑paced, results‑driven environment.

• Commitment:
  Ensure customers have a world‑class service experience at every step along their ownership journey, especially in scheduling and estimating vehicle service and repairs.
• Excellence:
  Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity:
  Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset:
  Strive to grow the dealership and your career by hitting challenging monthly goals.

Apply with us!

Our interview process typically includes a phone interview, several in‑person interviews, background check, reference check, driving record review, and a drug screen. If you are ready for a rewarding career with competitive compensation and benefits, consider joining the Penske Automotive Group organization.

Penske Automotive Group is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record Around.